Customer Service

🔥 57 minutes ago

🇵🇭 Philippines – Remote

💵 $750 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Where this job comes from

Posted on InsideOut's careers page, not through a job board

First seen by Remote Rocketship 57 minutes ago

Logo of InsideOut

InsideOut

51 - 200 employees

Founded 2015

🎯 Recruiter

🤝 B2B

Recruitment • B2B

InsideOut is a recruiting and placement service that sources, screens, and delivers pre-vetted virtual assistants (VAs) and specialists for small businesses and solopreneurs. They provide a done-for-you hiring process—booking a strategy call, sourcing candidates from strategic regions (Philippines, Latin America, South Africa, Egypt), delivering a curated shortlist within 5–7 business days, and supporting offer negotiations and onboarding. InsideOut emphasizes cost-effective global talent (hourly ranges listed by region), a six-month replacement guarantee, pay-only-when-you-hire pricing (no subscriptions), and ongoing post-hire support. Roles covered include general and executive assistants, sales, operations/HR, marketing and creative, and accounting/bookkeeping, targeting U. S. businesses that want to scale by outsourcing administrative and specialist tasks.

📋 Description

• Handle inbound calls for U.S.-based home services businesses, including cleaning companies, electricians, plumbers, and landscapers • Represent the client as part of their front-office team • Answer calls pleasantly using client-specific greetings • Take detailed and accurate call summary notes, including customer contact information, inquiry reasons, and key details • Send complete and accurate call summary notes to the client immediately after each call • Maintain high attention to detail to avoid typos, errors, or missing information • Receive training on answering specialized client questions and booking appointments via client CRM/scheduling platforms

🎯 Requirements

• Based in the Philippines • C1 English level required; speaking strictly in English during the whole shift • Previous BPO or call center experience preferred • Strong multitasking capabilities: handle live calls, take detailed notes, and send follow-up messages/emails simultaneously • Confident communicating directly with U.S.-based clients to confirm directions or process feedback • Strong attention to detail, accuracy, and strong work ethic • Motivated, eager to learn, and adaptable to client processes • Prior work-from-home experience is a plus, but not required • Internet minimum speed of 40 Mbps with low latency • Computer with minimum 6 cores, 12 threads, and 8 GB RAM • Reliable backup power source to ensure continuous uptime • Submit resume and an English audio recording • Submit a screenshot of internet speed test results

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