Support Specialist

Job not on LinkedIn

🔥 52 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coefficient (hiring!)

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Coefficient is a company that specializes in powerful integrations for Google Sheets and Excel, enabling live connections to over 60 business systems. It focuses on automating workflows and enhancing productivity by connecting spreadsheets with various data sources such as Salesforce, HubSpot, Snowflake, and MySQL. Coefficient empowers teams in revenue operations, marketing, and finance to unify live data, automate custom reports, and drive faster decision-making. With more than 500,000 users, their product features live data connections, two-way syncing, automatic refreshes, and AI-powered tools for data analysis and reporting. Coefficient offers a free-to-start model and provides resources like pre-built dashboards and templates, making complex data accessible and manageable for businesses.

📋 Description

• Resolve a high volume of customer requests through email, live chat, and shared Slack channels • Troubleshoot tier 1 and tier 2 issues with Coefficient’s Google Sheets and Excel add-ons, including data imports, scheduled refreshes, formula errors, and write-backs • Diagnose connection and sync problems with Salesforce, HubSpot, and SQL databases, including authentication, permissions, and field mapping • Reproduce bugs and escalate them to Engineering and Product with clear steps, screenshots, and relevant details • Independently investigate unfamiliar problems using documentation, testing, and internal resources • Recommend immediate fixes and longer-term improvements, including product feedback, process changes, and help content • Thoroughly document requests and flag recurring issues and trends to Support leadership • Write and update Help Center articles based on common questions and new features

🎯 Requirements

• 4+ years supporting customers of a B2B SaaS product, troubleshooting software, integrations, and data issues for business users • Advanced Google Sheets or Excel skills, including XLOOKUP/VLOOKUP, INDEX/MATCH, QUERY, pivot tables, array formulas, and nested IF logic • Experience troubleshooting software integrations or data issues, including sync errors, permission problems, or mismatched records • Excellent written English and ability to explain technical issues clearly and concisely to US-based business users • Proven ability to handle a high volume of tickets across email and chat while maintaining high response quality • Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent hands-on experience (preferred) • Flexibility to work evenings, weekends, and holidays as needed • Nice to have: Salesforce or HubSpot, SQL, Zendesk or similar ticketing tool, Google Apps Script or VBA, and support experience with data, analytics, or integration products

🏖️ Benefits

• Competitive Salary: Strong, market-based pay that reflects your skills, experience, and impact. • Medical Benefit Stipend: A healthcare stipend that supports your medical coverage and lets you choose the plan that works best for you. • Generous Paid Time Off (PTO) • Company-Provided Computer • Professional Development Stipend for courses, certifications, conferences, or other learning

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