Support Specialist

Job not on LinkedIn

🔥 35 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nordhealth

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Nordhealth is a fast-growing software company focused on redefining healthcare through innovative products. The company is expanding internationally and values its diverse team of experts, including developers, sales personnel, customer service representatives, and project coordinators. Nordhealth is actively hiring new professionals and offers various employment opportunities such as fully remote and hybrid roles in Europe and the UK. To learn more, visit nordhealth. com.

📋 Description

• Provide semi-technical first-level support for issues and incidents via telephone, email, and live chat • Capture and log accurate, complete information in Intercom • Keep customers updated on issue progress • Collaborate with colleagues and second-line technical support to resolve customer issues • Ensure customer service-level agreements are met and prioritize issues • Perform initial troubleshooting and gather complete issue details • Become a product expert on the Provet veterinary practice management platform and its services • Advise customers on best practices and help resolve queries

🎯 Requirements

• Based in the Philippines • Flexible to work the Philippine night shift aligned with US business hours • Experience in a busy, customer service-focused role • Experience working alongside large B2B or enterprise customers, ideally with Service Level Agreements • Experience in a fast-growing global SaaS company or the veterinary industry is advantageous • Passion for delivering high levels of customer service • Ability to provide semi-technical first-level support • Ability to use ticketing systems, particularly Intercom • Ability to troubleshoot technical issues and capture complete customer details • Ability to triage and prioritize tickets according to type and priority • Strong communication and problem-solving skills

🏖️ Benefits

• Competitive compensation and benefits • Learning and professional growth opportunities • The tools you need, and enjoy using • Frequent company events • Opportunity to work in a meaningful industry and fast-growing global company • Career pathways and opportunities to learn and develop

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