Restaurant Tech Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 Philippines, Colombia, +4 more countries – Remote

🇵🇭 Philippines – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇭🇳 Honduras – Remote 🇨🇷 Costa Rica – Remote 🇳🇮 Nicaragua – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VIVANT

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏨 Hospitality

📚 Education

Food & Beverage • Hospitality • Education

VIVANT is presented through the Château de Pommard content: a historic Burgundy wine estate (founded 1726) home to Clos Marey-Monge, a 20-hectare organic and biodynamic vineyard producing Burgundy Pinot Noir. The estate highlights organic/biodynamic viticulture and produces flagship cuvées, runs a membership program and direct-to-consumer wine releases, offers public and private tastings and educational programs (WSET Levels 1–3), and publishes news and press about vintages and sustainability. The website also handles e-commerce-like membership/access and age verification.

📋 Description

• Administer and troubleshoot Toast POS terminals, kitchen display systems, receipt printers, handhelds, payment terminals, menus, modifiers, and employee permissions. • Resolve POS errors, payment issues, offline operations, reporting discrepancies, and hardware problems. • Provide technical support through phone, email, Microsoft Teams, and remote sessions. • Support Olo online ordering, menu synchronization, order routing, store availability, and third-party ordering integrations. • Troubleshoot Toast-to-Restaurant365 integrations, failed sales imports, reporting discrepancies, and back-office workflows. • Manage Microsoft 365 accounts, email, licenses, user permissions, password resets, and multi-factor authentication. • Troubleshoot internet connectivity, Wi-Fi, switches, firewalls, and LTE backup devices. • Support office computers, peripherals, and restaurant technology equipment. • Configure POS hardware, menus, employee accounts, permissions, and integrations for new restaurant locations. • Test systems, verify technical readiness, provide go-live support, and resolve launch issues. • Manage support tickets from initial report through resolution and keep restaurant stakeholders informed. • Prioritize incidents based on business impact and SLAs. • Document solutions, create knowledge base articles, identify root causes, implement permanent fixes, and report recurring problems to leadership.

🎯 Requirements

• At least 3 years of hands-on restaurant technology support experience, preferably within a multi-location restaurant group, restaurant IT department, or POS service provider. • Strong hands-on Toast POS administration experience, including configuring menus and modifiers, provisioning hardware, managing employee permissions, and troubleshooting POS issues. • Working experience with Olo, Restaurant365, and Microsoft 365 administration. • Experience supporting a restaurant opening, POS implementation, or technology rollout through go-live, including setup, testing, deployment, and launch. • Independent troubleshooting and problem-solving skills, including investigating issues, identifying root causes, implementing solutions, and verifying system functionality. • Strong communication and customer service skills. • Strong organizational and documentation skills, including managing multiple tickets, prioritizing urgent issues, documenting resolutions, and following support procedures.

🏖️ Benefits

• Work hours aligned with the U.S. Central time zone • Remote work setup

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