Customer Support Representative

🔥 16 hours ago

🇵🇭 Philippines – Remote

💵 $12k - $16k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

Food & Beverage • Marketing • Consulting

Owner. com is an all-in-one platform designed to manage a restaurant's digital presence. It empowers restaurant owners by providing them tools for websites, online ordering, marketing, recruiting, and more, enabling them to regain control over their customer relationships and combat high fees imposed by larger corporations. The team is passionate about innovation and customer support.

📋 Description

• Provide hospitality-driven, empathetic support to restaurant owners and their guests • Deliver timely, accurate support through high-volume inbound phone calls, chats, and emails • Manage multiple concurrent conversations and tasks • Own complex or high-priority issues and drive them to resolution • Meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy • Document customer interactions clearly in Salesforce • Collaborate with teammates in Slack • Share knowledge, feedback, and best practices with the support team • Identify recurring issues and surface insights to improve tools, processes, and documentation

🎯 Requirements

• 3-5+ years of customer support or customer service experience • Experience ideally in B2B SaaS, technology, e-commerce, internet, or software-driven environments • Proven success in a high-volume, fast-paced support role with clear performance expectations • Fluency in English (C1/C2), with strong written and verbal communication skills • Experience handling escalations and complex customer issues • Demonstrated ability to support teammates through mentoring, training, or serving as a subject-matter expert • Experience working in a CRM environment; Salesforce preferred • Familiarity with telephony systems such as Intercom, TalkDesk, or similar tools • Strong organizational skills and ability to manage multiple active cases while maintaining accuracy under pressure • Ability to remain calm, respectful, and solution-oriented in high-pressure situations • Reliable home workspace with stable, high-speed internet and minimal background noise • Open weekend availability and flexibility to work morning and evening shifts • Hospitality, restaurant, retail, or other high-volume customer-facing service background is a bonus • Experience supporting restaurant owners, small business owners, or hospitality-focused businesses is a bonus • Familiarity with CSAT, QA, FCR, and SLA metrics is a bonus • Experience on remote or distributed teams is a bonus

🏖️ Benefits

• Remote role in the Philippines • 24/7, 365-day customer support operation with shift flexibility • Full-time evening-shift schedule availability between 11am and 8pm PST • Weekend availability • Opportunity to develop time-management and client-facing skills • Mentoring, training, or subject-matter-expert opportunities

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