Customer Service Specialist, Facebook Community Manager

🔥 13 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OptiNizers

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

OptiNizers is a company dedicated to helping businesses thrive by providing a range of remote talent services including executive virtual assistants, customer service, social media management, and graphic design. They emphasize optimizing and organizing business tasks to alleviate bottlenecks, enhance efficiency, and support growth. OptiNizers partners with clients to turn their business aspirations into reality, positioning themselves as allies in the entrepreneurial journey.

📋 Description

• Respond to customer emails, social media chats, and direct messages promptly and professionally • Answer questions about products, orders, shipping, and returns • Handle complaints and escalations with empathy and find resolutions • Maintain fast response times and a consistent brand voice across channels • Process subscription sign-ups, pauses, skips, changes, and cancellations • Update customer account details, including addresses, payment issues, and order changes • Process refunds, replacements, and billing adjustments accurately • Keep customer records organized and up to date • Monitor and respond to comments, posts, and messages in the brand’s Facebook community • Encourage member engagement and keep discussions positive and on-brand • Moderate the community by removing spam and handling negative comments professionally • Share recurring customer feedback and questions with the team • Track common customer issues, inquiries, and trends • Flag recurring product, order, or shipping problems to the team • Help improve support templates, FAQs, and internal processes

🎯 Requirements

• Previous experience in customer service or customer support, preferably for an e-commerce or online brand • Experience managing customer accounts, orders, or subscriptions • Experience managing or moderating a Facebook group or online community • Excellent written English communication skills • Strong attention to detail and organization • Ability to work independently and manage multiple conversations at once • Availability to work full-time, 6 days a week • Experience with e-commerce, subscription, or product-based brands preferred • Familiarity with helpdesk or subscription tools such as Shopify, Recharge, Gorgias, or Zendesk preferred • Comfort using Meta Business Suite preferred

🏖️ Benefits

• Fully remote role • High level of autonomy and ownership • Collaborative support for a growing product brand • Potential for long-term growth as the business expands

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