Customer Experience Coordinator

Job not on LinkedIn

🔥 15 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Big League Movers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

📦 Logistics

🤝 B2B

🚗 Transport

Logistics • B2B • Transport

Big League Movers is a full-service residential and commercial moving company based in Memphis, Tennessee that provides local and long-distance moves, packing and unpacking, piano and senior moving services, moving labor, and storage solutions. With 15+ years of experience, licensed and insured crews, and strong local reputation and reviews, they focus on tailored, professional, and reliable relocations for individuals, families, and businesses throughout the Memphis area and surrounding communities.

📋 Description

• Conduct post-move follow-ups within 48 hours of completed moves to evaluate customer satisfaction • Contact customers by phone, email, and text to gather feedback and identify outstanding concerns • Document customer interactions accurately in the customer management system • Identify service issues and coordinate timely resolution with appropriate departments • Manage day-to-day administration of customer claims, including acknowledgment, follow-up, and documentation • Gather claim information, supporting documents, photos, and customer statements • Coordinate complete claim files for management review • Monitor claim progress, communicate updates, and escalate concerns appropriately • Communicate management-approved resolutions according to claims policies and procedures • Track claims and service-recovery cases through completion • Invite eligible customers to submit Google reviews • Identify potential referrals and coordinate handoffs with the Sales team • Track review invitations, referrals, and customer feedback trends • Provide AM or PM dispatch coverage after required training • Assist with dispatch communication, job monitoring, documentation, and operational coordination • Follow dispatch procedures and ensure accurate handoffs • Work with the Service Control Lead to manage priorities and maintain service standards • Maintain customer records, claim statuses, and follow-up activities using company systems • Track tasks, deadlines, and action items through Todoist • Prepare weekly updates on claims, feedback, service recovery, reviews, and referrals • Identify recurring customer concerns and recommend process improvements • Ensure customer commitments are followed through and documented

🎯 Requirements

• Excellent written and verbal English communication skills • Previous experience in customer service, customer support, claims coordination, or a related administrative role • Strong organizational skills and exceptional attention to detail • Ability to handle sensitive customer concerns and challenging conversations professionally • Comfortable making outbound calls and communicating with U.S.-based customers • Experience working with CRM systems, task management platforms, and digital communication tools • Ability to manage multiple priorities, follow deadlines, and work independently • Strong problem-solving skills and sound judgment when identifying issues that require escalation • Willingness to learn dispatch operations and provide coverage when necessary • Availability to work during assigned U.S. Central Time operating hours • Preferred: Experience in the moving, logistics, transportation, or home services industry • Preferred: Background in claims processing, complaint resolution, or customer retention • Preferred: Familiarity with SmartMoving, Dialpad, Slack, or Todoist • Preferred: Previous experience supporting U.S.-based businesses in a remote environment

🏖️ Benefits

• Remote work from the Philippines • Schedule aligned with U.S. Central Time (America/Chicago) • Opportunity to develop expertise in customer experience, claims administration, and moving operations • Collaborative team environment • Opportunity to contribute directly to customer satisfaction and operational excellence

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