Customer Care Support – Fiber Installation

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🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pramira

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

🏭 Manufacturing

📡 Telecommunications

Logistics • Manufacturing • Telecommunications

Pramira is a leading provider of engineering and construction services, focusing on telecommunications, sustainable infrastructure, and commercial development for both commercial and government clients. The company boasts a diverse team of experts in engineering, construction, and information technology, offering comprehensive services tailored to client needs. With a strong emphasis on safety, quality, and continuous improvement, Pramira prides itself on its ability to efficiently manage projects across over 20 states while maintaining local expertise and a national presence.

📋 Description

• Respond to customer questions about fiber services, installation procedures, timelines, and technical requirements • Coordinate installation appointments with customers and technical teams • Provide pre-installation guidance about preparation, safety measures, and service expectations • Monitor installation progress and proactively update customers • Resolve scheduling conflicts, delays, technical difficulties, and service disruptions • Provide basic troubleshooting or route complex issues to technical specialists • Follow up after installation to verify success, customer satisfaction, activation, and setup • Maintain accurate records of customer interactions, installation details, and reported issues • Escalate issues to relevant departments while keeping customers informed • Build customer rapport, gather feedback, and foster long-term relationships • Follow company policies, safety protocols, and industry standards

🎯 Requirements

• Bachelor’s degree in business, Communications, or related fields • Previous experience in customer service, technical support, or call center operations is advantageous • Familiarity with fiber optic or telecommunications services is a plus • Excellent verbal and written communication skills in English and Filipino • Strong interpersonal and active listening skills • Problem-solving and troubleshooting abilities • Customer-focused attitude with patience and empathy • Ability to handle difficult situations professionally • Understanding of fiber optic technology and installation processes (training provided if not initially skilled) • Familiarity with customer relationship management (CRM) software and support tools • Adaptability and willingness to learn • Attention to detail and organizational skills • Ability to work under pressure and meet targets • Team player with a positive attitude • Certifications in Customer Service, Technical Support, or Communication/Language Proficiency are optional but beneficial

🏖️ Benefits

• Training provided if not initially skilled in fiber optic technology and installation processes • Confidential handling of applicant information according to EEO guidelines

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