Customer Service Representative II

🔥 9 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 33 days.
• No salary listed.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Respond to customer and merchant inquiries via the Jira support ticketing system • Escalate technical-related requests to the technical team • Escalate customer success inquiries to the Account Management team • Assist with payment-related questions, including credit card transactions, EFT/PAD payments, refunds, and declined transactions • Investigate transaction issues and coordinate with internal teams to resolve them • Monitor and manage support tickets • Ensure timely follow-ups and resolutions • Escalate complex technical or payment issues when necessary • Deliver friendly, professional, and efficient customer service • Maintain accurate records of customer interactions and resolutions

🎯 Requirements

• 2 years of previous customer service experience, preferably in a call center environment • Strong communication skills, both verbal and written • Knowledge and experience with a CRM preferred • Proficient in using computers and various software applications • Schedule availability from 9AM–5PM EST, Monday–Friday, with a shifting schedule every quarter • Must be based in the Philippines

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Work-from-home arrangement using BYOD (Bring-Your-Own-Device)

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