Customer Support Specialist

🔥 56 minutes ago

🇵🇭 Philippines – Remote

💵 ₱37.5k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Respond to inbound client and member calls within 2–3 rings or escalate accordingly • Document all service requests in the CRM accurately and completely on the same day of the activity • Confirm and update member contact and benefit details using applicable resources • Follow up on open service cases every 3–4 business days and keep the CRM up to date • Deliver clear, accurate benefit education and claim/appeal support to members • Close an average of 8 cases per day or 40 cases per week • Maintain professionalism, confidentiality, and compliance with privacy regulations • Communicate proactively with clients and team members to manage expectations • Support internal performance goals and collaborate positively with team members • Comply with punctuality, internet usage, and time-off request policies • Adhere to all Brinson Benefits' performance, privacy, and customer service standards

🎯 Requirements

• Highly proficient in spoken and written English; Spanish fluency is a plus • Dedicated to providing outstanding service to clients and members • Analytical thinker who identifies issues and implements practical solutions • Maintains accuracy in documentation, reporting, and communication • Demonstrates integrity, confidentiality, and respect in all interactions • Manages multiple service cases and meets performance goals under pressure • Bachelor’s degree in Communications, Marketing, Healthcare Administration, or a related field • At least 1 year in a U.S. healthcare, insurance, or employee benefits-related role • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Basic math and calculation skills • Proficient in Microsoft Office (Word, Excel, Outlook) • Comfortable with Microsoft Outlook (email and calendar management) • Familiarity with CRM systems and customer service tools • Basic technical skills and general system navigation • Comfortable handling inbound and outbound calls • Maintain applicable licensure if required, and stay up to date with CE credits

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government Mandated Benefits Employer Share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth

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