Part Time Match Support Coordinator

🔥 1 hour ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $22 - $24 / hour

⏱ Part Time

🟢 Junior

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Big Brothers Big Sisters Twin Cities

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1920

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

Big Brothers Big Sisters Twin Cities is a youth mentorship organization dedicated to providing support and guidance to children in the Twin Cities area. Through meaningful one-to-one relationships with caring adult mentors, the organization aims to help youth overcome challenges, develop skills, and reach their full potential. They offer various programs focused on mentorship, community engagement, and youth development, empowering both mentors and mentees to create impactful connections.

📋 Description

• Provide personalized support and case management to participants matched in the community-based mentoring program. • Collaborate with 2-3 other Match Support Coordinators to develop strategies to enhance match relationships and participant engagement. This includes meeting weekly to review matches. • Conduct monthly outreach with assigned participants, utilizing various communication methods including phone, email, text, and/or in person. • During outreach with participants, assess the health of match relationships, focusing on child safety, relationship development, positive youth development, and participant satisfaction using the standards of practice established by BBBS. • Accurately document participant progress notes in the agency database in a timely manner. • Utilize technology to report, synthesize, and analyze data about the participant and match experience. • Coach participants and implement proactive interventions to address conflicts and barriers within match relationships. • Connect participants with other staff, community resources, training opportunities, and referrals, as needed.

🎯 Requirements

• Bachelor’s degree in social services or related field, or the following combination of experience in social work, counseling, social services, child development, or other related fields • Within 6 months of completing bachelor’s degree • AA degree and 4 years relevant work experience • No degree, 8 years of relevant work experience • At least 1 year of experience in assessment writing, case management and/or relationship development • Understanding of youth development, family dynamics, and trauma informed care. • Ability to efficiently organize tasks, manage multiple priorities, and maintain a structured approach to work, ensuring that work is completed on time and with attention to quality and detail. • Excellent customer service and interpersonal skills. • Possesses strong conflict resolution skills. • Knowledge of mandated reporting guidelines • Experience with handling confidential and sensitive information • Goal oriented, with a strong commitment to quality and results • Demonstrates a deep understanding of justice, equity, diversity, and inclusion principles and the ability to coach and mentor participants in this area. • Experience working with Salesforce CRM, highly preferred. • Must be available to work nights and weekends; willingness to schedule around participant availability.

🏖️ Benefits

• This role does not include eligibility for health benefits, including medical, dental, and vision coverage.