Customer Service Executive, German Speaking

🕒 June 11

🇬🇧 United Kingdom – Remote

💵 £28k - £30k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Bike Club

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🛒 Retail

🛍️ eCommerce

⚽ Sports

Retail • eCommerce • Sports

Bike Club is a consumer-facing bicycle brand and online retailer that appears to sell bikes and related accessories. The provided site styling and branded color/swatches (e. g. , 'Scootersaurus', 'Dino', 'Unicorn', 'TeamSky') suggest a product catalog with themed/children's designs and a polished web storefront built on a design system. Bike Club's focus looks aimed at retail e-commerce for sports/transport products rather than enterprise or B2B services.

📋 Description

• Handle member queries across multiple channels, including emails, telephone, and social media. • Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members. • Act as the voice of the customer by gathering feedback and sharing insights with your team. • Communicate clearly and effectively, ensuring information is always shared clearly and concisely. • Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.

🎯 Requirements

• Fluency in both English and German, with strong written and verbal communication skills (a must). • Genuinely care about offering the highest level of customer support. • Previous experience with CRM tools, preferably Salesforce. • Strong problem-solving skills, coupled with a natural curiosity and a desire to learn. • A high level of empathy and a commitment to exceeding customer expectations. • You actively seek out feedback to help yourself grow and improve. • Love the dynamic of a team environment, but are just as comfortable working independently. • You can remain positive when the going gets tough and when working under pressure. • A dependable, organised, and dedicated team player. • At least 1 year of real-life experience in a similar customer service role.

🏖️ Benefits

• Remote first – work from anywhere in the UK. • You will be required to attend a monthly in-person team meeting in London • Flexible hours – 37.5 working hours per week. • Saturday availability is required, and we’re open to different work patterns. • Our core hours are Monday - Friday, 9 am - 5:30 pm • Holidays – 25 days annual leave plus bank holidays • Private medical insurance • Salary sacrifice pension scheme • Parental leave – enhanced maternity and paternity leave • Bike subscription – £30 on Bike Club subscriptions • Sustainability impact – you will be working for a B Corp Certified company that actively contributes to environmental and social good