Customer Support Executive

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3 days ago

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Bin Inn

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Retail • Wellness

Bin Inn is a New Zealand-based wholefoods retail chain offering a wide range of quality, healthy wholefoods and specialty grocery products across numerous physical stores. The company emphasizes bulk buying and sustainability through its "fill your own container" refill approach to reduce packaging waste, and stocks categories like gluten-free, special dietary foods, baking, international foods, health & beauty, and household supplies. Bin Inn operates a store locator, customer rewards program, and provides recipes and catalogues online to support customers seeking healthier, eco-friendly shopping options.

- employees

🛒 Retail

🧘 Wellness

📋 Description

• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams • Assist in training junior Customer Support Representatives

🎯 Requirements

• Experience as a Customer Support Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Patience when handling tough cases • BSc in Information Technology or relevant diploma