Client Dispute Manager, Derivatives

3 days ago

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Binance

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Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

📋 Description

• Manage and resolve high-value dispute cases efficiently and accurately. • Conduct dispute assessment, facilitate negotiation and develop resolution strategies • Oversee incident compensation processes and ensure timely, transparent reporting. • Collaborate closely with technology and product teams to conduct postmortem analyses and identify improvement opportunities. • Support the development of new feature enhancements and maintain up-to-date public documentation. • Handle escalation cases with professionalism and urgency to ensure satisfactory resolution. • Work alongside the legal team to manage litigation cases related to client disputes.

🎯 Requirements

• Demonstrated in client relationship, dispute and crisis management experience, ideally in fintech or crypto • Strong negotiation and communication skills with excellent verbal and written skills for guiding discussions and drafting structured public statements. • Analytical and problem-solving abilities by gathering evidence, analyzing case files and identifying the underlying issues or root causes of the conflict • Proficiency in Mandarin is required to liaise with Mandarin-speaking stakeholders.

🏖️ Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)