Client Manager – VIP/Institutional Clients, Senior Specialist

🔥 12 hours ago

🌐 Hong Kong, United Arab Emirates (UAE) – Remote

🇭🇰 Hong Kong – Remote 🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟠 Senior

🤝 Client Partner

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Binance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

📋 Description

• Serve as the senior relationship owner and primary point of contact for a portfolio of global institutional/VIP clients, engaging C-suite and senior decision-makers as a trusted advisor • Build long-term, trust-based partnerships and proactively identify growth and cross-selling opportunities across the full product suite • Deepen and expand strategic relationships with existing clients through sustained, high-quality engagement and a deep understanding of their needs and objectives • Design and continuously optimize key client service processes and systems; formulate management standards and oversee the health and performance of key client accounts • Lead in-depth analysis of client behavior to uncover latent needs; produce key client analysis reports and drive cross-functional collaboration to deliver optimal client solutions • Lead the client manager team: set performance and service standards, coach and develop junior team members, and build long-term team capability • Represent the voice of key clients internally, contributing insights to product strategy and business planning

🎯 Requirements

• 8+ years of client relationship management experience in private banking, family offices, wealth management, crypto or fintech, with strong product knowledge • 5+ years of team leadership experience, with a proven record of coaching and developing junior talent • Background in both crypto and traditional financial institutions is a strong plus • Strong client management skills: building and maintaining high-value relationships, structured client profiling, and designing impactful client engagement activities • Excellent communication and stakeholder management skills; flexible and effective across a wide range of situations • Fluent in both English and Mandarin, with the ability to collaborate effectively with global teams, overseas partners, and relevant stakeholders • Resilient under pressure, able to manage multiple priorities in a fast-paced environment • Genuine passion for crypto/fintech

🏖️ Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) • Opportunities for career growth and continuous learning • Collaborate with world-class talent in a user-centric global organization with a flat structure • Autonomy in an innovative environment • Equal opportunity employer and diverse workforce