Customer Service Representative, Arabic, English

🕒 November 10, 2025

🇯🇴 Jordan – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 56%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Binance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

📋 Description

• Handle high volume live chat and other online tools • Provide accurate, valid and comprehensive information • Follow communication procedures, guidelines, and policies • Support other business units with customer liaison and accurately document customer requests • Manage complaints and provide proper solutions and options within time limits • Follow up to secure resolution • Go the extra mile to engage customers • Handle customer queries, complaints, and identification approval processes through ticketing systems and live chat • Advocate for customers and gather valuable feedback • Help ensure exceptional service standards and high customer satisfaction

🎯 Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry • College degree or above • Native-level fluency in Arabic • Advanced English is mandatory to support our users in this role • Previous experience with cross-functional support will be advantageous • High level of honesty and integrity • Proactive and meticulous • Sense of responsibility and team spirit • Ability to work under pressure • Strong communication skills • Aim to exceed beyond expectations • Passion for the customer service industry • Ability to work under different work shifts • Positive attitude toward the crypto industry

🏖️ Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) • Opportunities for career growth and continuous learning • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment