Customer Service Representative, Portuguese

🕒 April 16

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Binance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

📋 Description

• Handle high amounts of live chat and incoming emails • Provide accurate, valid and comprehensive information • Follow communication procedures, guidelines, and policies • Support other business units with customer liaison, accurately document customer requests • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Go the extra mile to engage customers

🎯 Requirements

• College degree or above • Fluent Portuguese language, and advanced English is required to effectively coordinate with partners and stakeholders • Minimum 1 year experience in customer service, preferably in finance or e-commerce industry • Outstanding new graduates are also welcomed to apply • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit • Ability to work under pressure, strong communication skills and exceed beyond expectation • Passionate for customer service industry and can accept to work under different work shifts • Positive about the crypto industry • Willing to work weekends and irregular hours which will include night shifts

🏖️ Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)