Customer Service Representative, Spanish and English

Job not on LinkedIn

September 30

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Binance

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Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

📋 Description

• Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers. • Handle customer enquiries, advice and suggestions via email or online tools. • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation. • Handle customer complaints, special cases or ad hoc tasks. • Provide support via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for the cryptocurrency exchange platform. • Advocate for customers, gather feedback, and help ensure exceptional service standards and high customer satisfaction.

🎯 Requirements

• Bachelor degree or above. • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. • High level of honesty and integrity. Proactive and meticulous. • A sense of responsibility and team work spirit. • Ability to work under pressure, strong communication skills and exceed beyond expectation. • Passionate for the customer service industry and can work under different work shifts, including night shifts. • Positive about the crypto industry. • Personal or professional experience with cryptocurrency. • Proficient in English language is required to be able to successfully communicate with stakeholders.

🏖️ Benefits

• Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)