Binance
Crypto • Fintech
Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.
Customer Service Specialist, Hindi/English
Job not on LinkedIn
September 19
🗣️🇮🇳 Hindi Required
Binance
Crypto • Fintech
Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.
đź“‹ Description
• Handle high volume live chat and other online tools • Provide accurate, valid and comprehensive information • Follow communication procedures, guidelines, and policies • Support other business units with customer liaison, accurately document customer requests • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Go the extra mile to engage customers • Provide support via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes • Advocate for customers, gather feedback, and help ensure exceptional service standards and high customer satisfaction
🎯 Requirements
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry • College degree or above • Bilingual proficiency in English and Hindi is required for effective communication with international partners and stakeholders. • Previous experience with cross-functional support will be advantageous • High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team • Ability to work under pressure, strong communication skills and aim to exceed beyond expectations • Passionate for the customer service industry and can accept to work under different work shifts • Positive about the crypto industry
🏖️ Benefits
• Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Apply Now