Institutional Fiat Client Operations

🕒 June 3

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Binance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

📋 Description

• Act as the primary operational point of contact for assigned institutional and corporate fiat clients • Manage day-to-day operational servicing for high-value institutional users across fiat deposit and withdrawal channels • Support clients through onboarding activation, payment operations and ongoing account operational management • Understand client operational needs and proactively identify opportunities to improve user experience and fiat product adoption • Handle operational escalations and client requests with strong judgment while managing client expectations professionally • Coordinate payment, settlement, onboarding and RFI related escalations across internal teams and banking partners • Work closely with VIP, Business Development, Product, Clearing, Compliance and Banking Partnership teams on client operational support and strategic initiatives • Maintain strong ownership, responsiveness and communication throughout issue resolution and client servicing • Support adoption and operational rollout of strategic fiat solutions and banking channels • Translate recurring client pain points into operational and process improvement opportunities

🎯 Requirements

• 3+ years of experience in institutional operations, customer success, fintech operations, banking operations or account servicing • Strong understanding of fiat payment operations, institutional client servicing or banking workflows • Experience supporting high-value clients or institutional relationships in fast-paced environments • Strong communication and stakeholder management skills • Comfortable handling operational escalations and coordinating across multiple teams • Strong ownership mindset with ability to manage issues end-to-end • Ability to operate independently under pressure while maintaining strong client experience standards • Experience in crypto, fintech, payments or institutional banking industry is preferred • Existing understanding of institutional trading, OTC or fiat on/off ramp operations is a plus

🏖️ Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)