Risk Operations AI Specialist

🕒 May 4

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Binance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

📋 Description

• Review cases escalated by ROCA where confidence score falls below the auto-decision threshold, using AI-assisted signals within the unified case review UI (no multi-system switching) • Make accurate pass / block / escalate decisions on a daily queue spanning KYC Audit, ATO investigation, Reset 2FA, POA Review, and Withdrawal anomaly case types etc. • Escalate Key User cases (Priority ≥ 75) and high-risk patterns to Senior Agent / Team Lead with clear rationale documentation • Maintain SLA compliance (<4h manual resolution time) while sustaining decision accuracy ≥ 98% • Label every reviewed case as TP / TN / FP / FN with structured root-cause annotations — this data directly feeds ROCA's continuous learning pipeline • Identify recurring FP/FN patterns and route them through the correct feedback path • Actively contribute to improving Precision (>95%) and Recall (>99%) targets by surfacing systematic signal failures to Data and Model teams • Participate in regular AI model calibration sessions: review misclassification batches, validate ground truth, challenge decision thresholds with data • Maintain and update Confluence SOP pages for assigned case types; SOP coverage rate target ≥ 80% (directly impacts ROCA first-pass accuracy) • Flag SOP coverage gaps when ROCA's reasoning chain reveals unhandled scenarios; draft SOP additions for Team Lead review • Onboard and calibrate BPO agents on AI-assisted review workflows; monitor BPO quality against automated QA benchmarks

🎯 Requirements

• 2+ years in fraud review, risk operations, or KYC/KYB case management • Hands-on experience with ATO (Account Takeover) detection and investigation • Comfort working in AI-augmented workflows: you read model outputs, interpret confidence scores, and make decisions based on AI-generated signals rather than raw data alone • Structured, precise written communication: you can document a root-cause annotation in <3 sentences that an ML engineer can act on • Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders. • An operator's mindset toward AI tools: you leverage AI signals to make faster, better decisions — you master the tool rather than compete with it

🏖️ Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)