Technical Support Engineer – LATAM/US

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Binance

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Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

📋 Description

• Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed. • Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues. • Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes. • Build dashboards and monitoring solutions to track system performance and incident trends. • Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices. • Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base. • Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems. • Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.

🎯 Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field. • 5~15 years of experience in technical support, DevOps, or backend engineering for large-scale systems. • Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms. • Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus. • Hands-on experience with Linux, Kubernetes, and CI/CD pipelines. • Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting. • Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus. • Fluent in English and Mandarin, to coordinate with global stakeholders. • Background in Java backend development and microservice troubleshooting (preferred). • Experience in payment systems, fintech, or Web3 infrastructure (preferred). • Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems (preferred).

🏖️ Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)