Customer Service Specialist

🕒 March 24

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BingX

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

₿ Crypto

🌐 Web 3

🤖 Artificial Intelligence

Crypto • Web 3 • Artificial Intelligence

BingX is a global crypto exchange and Web3 AI company founded in 2018 that provides spot and derivatives trading, P2P and fiat services, and multi-chain integrations to a worldwide user base. The platform serves over 40 million users, offers 1,000+ spot pairs and 300+ futures products, and emphasizes security measures such as a $150M Shield Fund and 100% Proof of Reserves. BingX positions itself as a user-first, reliable and innovative gateway for mainstream crypto adoption, and has notable partnerships and industry recognition.

📋 Description

• Provide timely, professional, and friendly bilingual support (Chinese/English) to global users through multiple channels. • Analyse and resolve common user issues during transactions, including transaction failures, insufficient Gas fees, slippage settings, and authorisations. • Guide users to check transaction status via blockchain explorers and troubleshoot problems like undelivered assets. • Offer clear instructions on platform features, liquidity mining, staking, and other related operations. • Deliver security education to users, such as identifying and warning against phishing websites, fake customer service, and "counterfeit token" scams. • Accurately record, track, and report bugs, product suggestions, and community sentiment provided by users. • Collaborate closely with product and development teams to translate user feedback into motivation for product optimisation. • Assist in maintaining and updating the official knowledge base and FAQ to enhance users' ability to resolve issues independently.

🎯 Requirements

• Proficient in both Chinese and English, with excellent written and verbal communication skills. • Strong interest in blockchain and Web3, along with basic understanding of core concepts of major public chains like Ethereum. • At least 1 year of customer service experience, or exceptional empathy, patience, and problem-solving abilities. • Ability to quickly learn new technologies and work efficiently in a fast-paced, remote environment. • Strong sense of responsibility and teamwork spirit. • Previous customer service or community management experience in DEX, DeFi projects, or cryptocurrency exchanges preferred. • Familiarity with the operation of common wallets such as MetaMask and practical on-chain interaction experience preferred. • Proficiency in using Web3 community platforms including Discord, Telegram, and Twitter preferred. • Understanding of core concepts like smart contracts, Gas fee mechanisms, and AMM preferred.

🏖️ Benefits

• Great career development in a fast-growing company • Be part of the future of finance technology and achieve meaningful goals • Competitive market salary • Fully remote/work-from-home flexibility • Flexibility to observe your local holiday calendar