Bionano
201 - 500 employees
🧬 Biotechnology
🏥 Healthcare
🔬 Science
Biotechnology • Healthcare • Science
Bionano is a genomics company that develops optical genome mapping (OGM) systems, consumables, and analysis software to detect structural variants across the genome. Its product portfolio includes the Stratys™ and Saphyr™ mapping systems, Ionic® purification instruments and kits, sample preparation consumables, VIA™ analysis software that integrates OGM with NGS and microarray data, and OGM data services and labs. Bionano’s solutions are used in cytogenomics, molecular genomics, oncology, genetic disease research, and cell bioprocessing quality control, and are cited in hundreds of publications. The company positions its technology to reveal structural variation missed by karyotyping, FISH, CMA and some NGS approaches, enabling research and clinical translational work (research-use only).
Software Application Support Scientist II
Job not on LinkedIn
🕒 July 7
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Bionano
201 - 500 employees
🧬 Biotechnology
🏥 Healthcare
🔬 Science
Biotechnology • Healthcare • Science
Bionano is a genomics company that develops optical genome mapping (OGM) systems, consumables, and analysis software to detect structural variants across the genome. Its product portfolio includes the Stratys™ and Saphyr™ mapping systems, Ionic® purification instruments and kits, sample preparation consumables, VIA™ analysis software that integrates OGM with NGS and microarray data, and OGM data services and labs. Bionano’s solutions are used in cytogenomics, molecular genomics, oncology, genetic disease research, and cell bioprocessing quality control, and are cited in hundreds of publications. The company positions its technology to reveal structural variation missed by karyotyping, FISH, CMA and some NGS approaches, enabling research and clinical translational work (research-use only).
📋 Description
• Bionano is seeking for a Software Application Support Scientist II to serve as a subject matter expert for Bionano’s VIA software platform and to provide high-quality technical and applications support to customers analyzing genomic data. • This role will focus primarily on supporting bioinformatics analysis workflows for next-generation sequencing (NGS), microarray, and optical genome mapping (OGM) data, with emphasis on variant visualization, interpretation, annotation, filtering, reporting, and customer enablement. • Lead new customer onboarding activities, including software configuration support, workflow review, hands-on training, and post-implementation follow-up to promote successful adoption of VIA and Access software. • Respond to customer inquiries and escalations through email, phone, remote meetings, and case-management systems; investigate issues, document findings, and drive timely resolution in partnership with internal teams. • Provide expert software application support for Bionano VIA, including guidance on genomic data visualization, variant interpretation, annotation, filtering, classification, and reporting workflows.
🎯 Requirements
• English communication proficiency at B2 or higher; additional European languages such as French, German, Spanish, or Italian are a plus. • Ability to work independently and collaboratively in a fast-paced, cross-functional environment. • Strong organizational skills with attention to detail and documentation accuracy. • Master’s degree required (PhD preferred) in bioinformatics, genomics, genetics, molecular biology, computational biology, biochemistry, or a related life sciences field; equivalent relevant experience may be considered. • 3–5 years of relevant experience in genomic data analysis, clinical or research genomics, cytogenomics, molecular diagnostics, bioinformatics support, or software application support.
🏖️ Benefits
• Willingness to occasionally travel (10-20%) for customer engagements and/or field support.
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