Forward Deployed Engineer

🕒 Yesterday

🏄 California, Colorado – Remote

🏄 California – Remote ⛰️ Colorado – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Bitmovin

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $25M Series C on 2021-04

Bitmovin is the Emmy award-winning category leader in video streaming infrastructure. The company has been at the forefront of industry innovation and all major developments in the online video streaming industry.

📋 Description

• Contribute production code (Java/Kotlin, C++ encoding stack) as an embedded member of the Encoding team's sprints • Own our US enterprise accounts technically: cover the timezone gap, triage and troubleshoot encoding issues during EU off-hours, and drive incidents to resolution or a safe handover • Travel to customer sites to support integrations, run workshops, and handle escalations in person • Feed field learnings back into sprint planning and the product roadmap • Make sound escalate-vs-resolve calls autonomously, and keep the EU team looped in through clear async communication

🎯 Requirements

• 5+ years of software engineering experience at a senior level, strong in Java or C++, able to contribute production code in the encoding team's sprints • 2+ years in a customer-facing technical role (solutions architecture, professional services, forward deployed, or named-account support) • Cloud experience (AWS and/or GCP), Docker, and hands-on experience running and debugging scalable distributed services • Strong troubleshooting on live customer systems: log analysis, error diagnosis, network traces, reproducing issues from limited information • Open to AI-assisted development workflows and comfortable using AI tools like Claude Code • Excellent written and verbal English, with a track record of communicating credibly with enterprise engineering teams • High autonomy: comfortable owning issues end-to-end during US hours while the EU team is offline, with sound judgment on when to escalate vs. resolve • Based on the US East Coast or in Denver, and willing to travel to customer sites regularly • You must already have the right to work in the United States.

🏖️ Benefits

• View the benefits on our Careers Page • Get to know our outstanding culture showcased on LinkedIn • Check the employee reviews on Glassdoor