Software Engineer – Support

🕒 April 2

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Bitmovin

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $25M Series C on 2021-04

Bitmovin is the Emmy award-winning category leader in video streaming infrastructure. The company has been at the forefront of industry innovation and all major developments in the online video streaming industry.

📋 Description

• Becoming intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution • Being the voice of Bitmovin to customers, including industry leading Video Streaming content providers, and advocating for those customers’ needs within Bitmovin • Establishing a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training while taking named technical ownership of key growth and strategic accounts within the region, in partnership with Customer Success Managers

🎯 Requirements

• Having experience in software development of Web-Applications with JavaScript OR Java • Foundational knowledge of Swift, Kotlin, Python • Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds • Support or other service-oriented customer-facing roles • Excellent written and verbal communication, love for communicating with people • Software development and troubleshooting complex technical issues, as well as researching and offering solutions, including potential workarounds • Using Support/CRM tools such as Zendesk, Jira Service Desk or similar • Video compression and/or playback technologies • Fluent in English (Written and spoken)

🏖️ Benefits

• View the benefits on our Careers Page • Get to know our outstanding culture showcased on LinkedIn • Check the employee reviews on Glassdoor