Business Analyst, Creatio

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🕒 April 17

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Bits In Glass

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🤝 B2B

🏢 Enterprise

🤖 Artificial Intelligence

💰 Private equity on 2024-03

B2B • Enterprise • Artificial Intelligence

Bits In Glass is a global boutique consulting firm that designs, builds, and manages intelligent automation and integration solutions for enterprise clients. The company specializes in enterprise AI and data engineering, low-code/no-code development, process automation (including RPA and BPA), enterprise application integration, CRM implementations, and application management services, working with partners like Appian, AWS, UiPath, MuleSoft, Snowflake, and Creatio. Bits In Glass serves industries such as banking and financial services, insurance, transportation and logistics, manufacturing and distribution, real estate, healthcare, and the public sector, helping organizations scale automation, improve efficiency, and turn data into actionable insights.

📋 Description

• Gather and document business and functional requirements from stakeholders • Translate requirements into clear user stories, epics, and acceptance criteria • Analyze customer data and usage to identify insights and improvement opportunities • Map and optimize business processes and customer workflows • Model and support implementation of process automation • Collaborate with technical teams to deliver CRM solutions and customizations • Configure and customize solutions using no-code / low-code tools • Validate system designs and implementations against business requirements • Engage with clients to support adoption and resolve delivery challenges • Lead or support client training and onboarding • Operate within an agile delivery model and participate in sprint activities

🎯 Requirements

• Bachelor’s degree in Business, IT, or related field; certifications in CRM platforms or customer success management are a plus. • 3-5 years of experience as a Business Analyst, with a focus on customer success and CRM solutions. • Strong understanding of Customer Success principles and CRM systems with a strong preference for Creatio. • Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve overall business processes. • Strong communication and interpersonal skills to work with both technical teams and business stakeholders. • Enterprise client experience • Experience with data analysis, reporting tools, and presenting insights to drive business decisions. • Ability to manage multiple projects and prioritize tasks effectively. • Strong analytical skills to drive customer success outcomes. • Experience in process mapping and identifying areas for improvement. • Excellent written and verbal communication skills for diverse audiences. • Problem-solving abilities with a focus on customer-centric solutions. • Strong project management skills with attention to deadlines and quality. • A customer-first mindset to align solutions with business goals. • Technical acumen with knowledge of low-code platforms and system integrations. • Meticulous attention to detail in documentation and solution delivery. • Experience with Jira or Dev ops.

🏖️ Benefits

• Competitive salary • Flexible work environment • Professional development opportunities