Bitwarden
Cybersecurity • SaaS • Enterprise
Bitwarden is a trusted password manager that provides secure digital solutions for individuals, families, and businesses. It offers tools for securely storing, managing, and sharing sensitive online data such as passwords, passkeys, and credit cards, utilizing zero knowledge, end-to-end encryption technology. Bitwarden's services include enterprise-level security features such as secrets management for development, DevOps, and IT teams, with additional functionalities for passwordless authentication. The platform supports cross-platform access, is open source, and adheres to strict compliance standards including GDPR, SOC 2, and HIPAA.
Technical Customer Success Specialist
Job not on LinkedIn
November 4
🇳🇿 New Zealand – Remote
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
Bitwarden
Cybersecurity • SaaS • Enterprise
Bitwarden is a trusted password manager that provides secure digital solutions for individuals, families, and businesses. It offers tools for securely storing, managing, and sharing sensitive online data such as passwords, passkeys, and credit cards, utilizing zero knowledge, end-to-end encryption technology. Bitwarden's services include enterprise-level security features such as secrets management for development, DevOps, and IT teams, with additional functionalities for passwordless authentication. The platform supports cross-platform access, is open source, and adheres to strict compliance standards including GDPR, SOC 2, and HIPAA.
📋 Description
• Functioning as a Subject Matter Expert (SME) for Bitwarden and our suite of services • Expanding skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers • Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future • Providing superb customer support • Assisting with billing and account management • Collaborating with Sales, Marketing, Development, and Product associates • Sharing and/or alternating weekend shifts with other Customer Success team members
🎯 Requirements
• Excellent English and grammar • Excellent problem-solving skills (you might not know all the answers, but you know how to find and communicate the solutions) • A strong sense of empathy and the ability to advocate for others • A passion for helping Bitwarden users • Experience from a previous technical position (e.g. Systems Administrator, Quality Assurance Technician, Support Technician, Help Desk Technician, etc). Equivalent education or demonstrable skills may be accepted • Ability to work remotely
🏖️ Benefits
• A few reasons to work with us • Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. • Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. • We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups. • Learn and grow. Take on new challenges with the support of your team.
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