BizCover
Finance • Insurance • B2B
BizCover is an Australian insurance company focused on providing a range of business and liability insurance products tailored to small and medium enterprises. They offer various insurance solutions such as public liability, professional indemnity, cyber insurance, and business insurance, covering over 6,000 professions. BizCover partners with trusted insurers to provide quotes and allows clients to earn Qantas Points with eligible policies. With a customer-centric approach, BizCover aims to simplify the process of obtaining insurance through an intuitive online platform coupled with excellent customer service.
Customer Care Consultant
Job not on LinkedIn
November 17
BizCover
Finance • Insurance • B2B
BizCover is an Australian insurance company focused on providing a range of business and liability insurance products tailored to small and medium enterprises. They offer various insurance solutions such as public liability, professional indemnity, cyber insurance, and business insurance, covering over 6,000 professions. BizCover partners with trusted insurers to provide quotes and allows clients to earn Qantas Points with eligible policies. With a customer-centric approach, BizCover aims to simplify the process of obtaining insurance through an intuitive online platform coupled with excellent customer service.
📋 Description
• Respond to customer inquiries via email, phone, and chat. • Work closely with customers to understand their needs and provide tailored advice. • Troubleshoot technical issues to help customers make the most of our platform. • Keep up-to-date with insurance industry knowledge to provide the best possible recommendations. • Maintain accurate records of customer interactions and provide feedback to management. • Identify areas for improvement in our processes and suggest creative solutions. • Follow up with customers to ensure their issues have been resolved.
🎯 Requirements
• 2+ years of experience in a customer service or support role is desirable • Excellent communication skills, both verbal and written. • Ability to quickly learn new technology platforms and software. • Strong problem-solving skills and attention to detail. • Ability to work collaboratively in a team environment. • Strong time-management skills and ability to work independently. • Experience working for an online business is preferred.
🏖️ Benefits
• Work fully remotely from your home office • Exciting and rewarding team culture • Quarterly recognition awards • Business Casual dress code • Rewarding Employee Incentive Program • Employee benefits package • Growing company with progression opportunities
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