Backend Engineer – Claims Automation

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BJAK

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🏪 Marketplace

eCommerce • Insurance • Marketplace

BJAK is a leading online platform in Southeast Asia that offers comprehensive automobile insurance comparison services. The company enables Malaysian users to compare and purchase auto insurance from multiple insurers efficiently, providing considerable savings and convenience. BJAK is renowned for its user-friendly digital platform that allows quick insurance and road tax renewals, offering discounts up to 11%. With a strong emphasis on customer service, BJAK also provides 24/7 roadside assistance, accident support, and replacement vehicles. It is a pioneer in the insurance comparison sector in the region and has facilitated significant savings for millions of car owners.

📋 Description

• Build backend services that power claims automation workflows end-to-end. • Design and implement logic for claims submission, validation, assessment, approval and payout processes. • Integrate with insurer systems, internal workflow engines and external data sources. • Manage complex claims rules including eligibility, documentation, fraud checks and approval conditions. • Improve APIs, data models, queues, retries and asynchronous processing for claims workflows. • Ensure accuracy, traceability and consistency of claims data across systems and states. • Debug production issues and perform root cause analysis for claims delays, failures or inconsistencies. • Work closely with product, operations, QA, frontend and DevOps teams to deliver end-to-end solutions. • Build systems that provide full visibility into claims status and lifecycle tracking. • Continuously improve system reliability, performance and scalability under high operational load.

🎯 Requirements

• Experience building backend systems in production environments. • Strong understanding of APIs, databases, distributed systems and backend architecture. • Ability to design and implement complex workflow or state-based systems. • Experience working with transactional, data-sensitive or operational systems. • Strong debugging skills for multi-step or data-heavy backend issues. • Experience with queues, async processing or event-driven architectures. • Strong focus on correctness, edge cases and system reliability. • Hands-on ownership mindset from design through production support. • Comfortable working with real business operations and constraints. • Practical, structured and open to feedback. • Bonus Points • Experience building claims systems, insurance platforms or fintech products. • Experience with workflow automation, orchestration engines or backend platforms. • Experience with event-driven architectures or distributed systems design. • Knowledge of Node.js, Python, Java or similar backend technologies. • Experience with messaging systems (Kafka, RabbitMQ, SQS or similar). • Familiarity with observability tools (logging, metrics, tracing, alerting). • Experience with cloud infrastructure and CI/CD pipelines. • Experience working in insurance, healthcare or other regulated industries. • Contributions to backend system design or high-scale production systems.

🏖️ Benefits

• Build Core Insurance Systems – Own backend systems powering claims automation at scale. • High-Impact Engineering – Solve real-world workflow and transactional challenges. • Global Engineering Team – Work with experienced engineers across multiple countries. • Fully Remote – Work remotely from China while collaborating with our Malaysia-based teams. • International Exposure – Build systems used across Southeast Asia markets. • Learning & Development Budget – Support continuous technical growth and development. • High Ownership Environment – Strong autonomy over backend architecture and systems. • Modern Engineering Culture – Focus on reliability, correctness and engineering excellence. • Competitive Compensation – Attractive salary package based on experience and impact.