Head of Internal Tools Engineering

🕒 March 13

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BJAK

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🏪 Marketplace

eCommerce • Insurance • Marketplace

BJAK is a leading online platform in Southeast Asia that offers comprehensive automobile insurance comparison services. The company enables Malaysian users to compare and purchase auto insurance from multiple insurers efficiently, providing considerable savings and convenience. BJAK is renowned for its user-friendly digital platform that allows quick insurance and road tax renewals, offering discounts up to 11%. With a strong emphasis on customer service, BJAK also provides 24/7 roadside assistance, accident support, and replacement vehicles. It is a pioneer in the insurance comparison sector in the region and has facilitated significant savings for millions of car owners.

📋 Description

• You will architect, build, and scale the internal technology ecosystem that accelerates workforce productivity, eliminates operational friction, and gives the company a compounding infrastructure advantage. • Treat internal tools with the same product rigour and user-centricity as any external product — because the quality of internal systems directly determines organisational velocity. • Lead a cross-functional engineering team, make high-stakes build-vs-buy decisions, and drive AI adoption into internal workflows. • Solve the company’s operational architecture as a system design problem with software. • Make strategic build-vs-buy decisions, knowing when a custom-built solution creates a lasting advantage and when a SaaS tool is the right answer. • Map current and next-state process flows across the entire internal toolchain and lead systems transformation for internal teams. • Architect and maintain the full engineering lifecycle for internal platforms. • Build seamless, API-first ecosystems that integrate internal tools across HR systems, finance platforms, knowledge management, CRM, and developer infrastructure. • Own system reliability and operational resilience. • Design scalable, secure architectures using cloud-native principles, microservices, and modern integration patterns. • Lead the strategy for integrating AI and LLMs into internal workflows. • Reduce cognitive load for internal users by providing golden paths, standardised workflows, and self-service capabilities. • Partner with People, Finance, Engineering, Legal, and Operations leadership to translate complex business needs into a unified technical vision.

🎯 Requirements

• Own the end-to-end strategy and roadmap for all internal tools, platforms, and automation — treating internal technology as a product, not a cost centre. • Make strategic build-vs-buy decisions, knowing when a custom-built solution creates a lasting advantage and when a SaaS tool is the right answer. • Map current and next-state process flows across the entire internal toolchain and lead systems transformation for internal teams. • Architect and maintain the full engineering lifecycle for internal platforms — from ideation and design through deployment, iteration, and deprecation. • Build seamless, API-first ecosystems that integrate internal tools across HR systems, finance platforms, knowledge management, CRM, and developer infrastructure. • Own system reliability and operational resilience: establish success metrics for uptime, performance, and employee productivity. • Design scalable, secure architectures using cloud-native principles, microservices, and modern integration patterns. • Lead the strategy for integrating AI and LLMs into internal workflows — reimagining how knowledge is shared, decisions are supported, and work is executed across the organisation. • Deploy intelligent automation tools — including AI where appropriate — to streamline internal processes and improve decision-making. • Evaluate and integrate AI-assisted troubleshooting, proactive recommendations, and intelligent automation into the internal platform layer. • Stay ahead of technology trends and drive continuous experimentation — you build prototypes, not slide decks. • Reduce cognitive load for internal users by providing golden paths, standardised workflows, and self-service capabilities. • Ensure frictionless onboarding and seamless integration across the tool ecosystem. • Measure platform success through adoption rates, user satisfaction, DORA metrics, and productivity impact — not feature count. • Build, lead, and mentor a high-performing team of engineers and engineering managers. • Cultivate a collaborative engineering culture rooted in ownership, speed, and craftsmanship. • Provide technical mentorship and create growth paths for individual contributors and managers alike. • Foster psychological safety and a feedback-driven environment that empowers people to do their best work. • Partner with People, Finance, Engineering, Legal, and Operations leadership to translate complex business needs into a unified technical vision. • Serve as the bridge between business stakeholders and the engineering team — you speak both languages fluently. • Align internal platform investments with broader company strategy and demonstrate measurable ROI.

🏖️ Benefits

• 12+ years of experience in software engineering, with at least 5 years in engineering leadership (managing teams or managing managers). • Strong hands-on technical background: you’ve built production systems and can still credibly review architecture, code, and system design. • Deep understanding of cloud-based systems (AWS, GCP, or Azure), APIs, microservices, data pipelines, and modern infrastructure. • Proven track record of building and scaling internal tools or platforms that serve cross-functional business teams — not just engineering. • Experience making build-vs-buy decisions and managing a portfolio of custom-built and third-party tools. • Strong experience designing and building internal platforms and automation systems • Strong product thinking: you define success in terms of user outcomes and business impact, not technical output. • Experience navigating the full SDLC from ideation through deprecation — you know when to build, iterate, and retire. • Excellent communication skills: you can articulate complex technical concepts to non-technical executives and translate business problems into engineering roadmaps.