CRM Team Lead – SFMC

🔥 9 minutes ago

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Blackbaud

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 Non-profit

🤝 B2B

💰 $6.5M Series A on 2000-02

SaaS • Non-profit • B2B

Blackbaud is a cloud software company that builds intelligent solutions for social impact, focusing on nonprofit organizations. It provides products and services for fundraising, donor management, engagement, and sector-specific cloud solutions to help charities, educational institutions, and other mission-driven organizations move faster and work smarter. Blackbaud also offers training, support, developer resources, a partner marketplace, and industry research through the Blackbaud Institute. The company emphasizes privacy, security, and corporate social responsibility.

📋 Description

• Lead and develop a high-performing CRM team, providing coaching, prioritisation and hands-on support to deliver high-quality campaigns and client outcomes • Own the delivery of multi-channel CRM programmes, overseeing campaign builds, lifecycle journeys, quality assurance and performance against partner objectives • Partner with Account Management and Pre-Sales teams to scope projects, manage delivery pipelines and ensure work is completed on time, within budget and to a high standard • Use customer insights, testing and performance data to identify opportunities, optimise engagement and improve campaign effectiveness • Drive operational excellence by refining processes, introducing best practices and developing new CRM products and services that create value for charity partners • Work collaboratively with our microsite team to ensure seamless experience from comms through to site and back again to maximise fundraise outcomes

🎯 Requirements

• Hands-on experience with Salesforce Marketing Cloud (SFMC) • Background working in an agency, consultancy or client-services environment • Experience leading, coaching and developing high-performing teams • Strong experience delivering CRM, lifecycle marketing or customer engagement programmes. • Excellent stakeholder management and communication skills. • Strong project management skills with the ability to manage priorities, risks and deadlines. • Data-driven mindset with the ability to turn insights into measurable results. • Experience working with charities or purpose-led organisations (desirable) • SQL or other data analysis experience (desirable) • Experience developing new CRM products, services or delivery processes (desirable)

🏖️ Benefits

• Remote work options