Director of Product Management

🔥 9 minutes ago

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Blackbaud

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 Non-profit

🤝 B2B

💰 $6.5M Series A on 2000-02

SaaS • Non-profit • B2B

Blackbaud is a cloud software company that builds intelligent solutions for social impact, focusing on nonprofit organizations. It provides products and services for fundraising, donor management, engagement, and sector-specific cloud solutions to help charities, educational institutions, and other mission-driven organizations move faster and work smarter. Blackbaud also offers training, support, developer resources, a partner marketplace, and industry research through the Blackbaud Institute. The company emphasizes privacy, security, and corporate social responsibility.

📋 Description

• Set and own the product vision and multi-quarter roadmap for the YourCause portfolio, aligned to Corporate Impact strategy and customer outcomes. • Translate strategy into clear priorities, requirements, and tradeoffs across epics/features, balancing customer needs, monetization, and technical constraints. • Embed trust end-to-end through security, risk/fraud controls, compliance, and transparent customer experiences. • Lead AI-first innovation by delivering practical, embedded AI that reduces friction and enables confident decisions inside workflows. • Drive execution with Engineering and Technology Centers of Excellence, using SAFe/Agile; managing intake, dependencies, releases, and delivery quality. • Define and track KPIs for product health, growth, and impact; run experiments and turn insights into action. • Lead customer discovery and stakeholder partnership to validate needs, test assumptions, and continuously improve the roadmap. • Build and lead a high-performing product team; partner cross-functionally on launches, adoption, and go-to-market execution. • Provide thought leadership on issues related to the CSR sector and understand market trends and the competitive landscape.

🎯 Requirements

• 10+ years of product management experience, including 5+ years leading and developing product teams. • Track record of shipping AI/ML-powered product capabilities (including generative AI and/or agentic systems) with responsible data and governance practices. • Experience building and scaling SaaS products, with strong product discovery and Agile/SAFe delivery fundamentals. • Strong analytical and experimentation skills (metrics, A/B testing, funnel optimization) to guide decisions and measure impact. • Proven ability to define and execute product strategy that drives measurable growth, including pricing/packaging and other monetization levers. • Experience operating in regulated and risk-sensitive environments, including compliance, security, fraud/risk controls, and data governance. • Exceptional executive communication and stakeholder influence, grounded in critical thinking and intellectual curiosity.

🏖️ Benefits

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program