IT Vendor Relationship Manager

🔥 36 minutes ago

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Blackbaud

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 Non-profit

🤝 B2B

💰 $6.5M Series A on 2000-02

SaaS • Non-profit • B2B

Blackbaud is a cloud software company that builds intelligent solutions for social impact, focusing on nonprofit organizations. It provides products and services for fundraising, donor management, engagement, and sector-specific cloud solutions to help charities, educational institutions, and other mission-driven organizations move faster and work smarter. Blackbaud also offers training, support, developer resources, a partner marketplace, and industry research through the Blackbaud Institute. The company emphasizes privacy, security, and corporate social responsibility.

📋 Description

• Lead RFx processes (RFI/RFP/RFQ), supplier evaluations, and award decisions • Analyze market trends, supplier cost structures, and total cost of ownership (TCO) • Partner with stakeholders to align sourcing plans with business needs and budgets • Deliver cost savings, service level improvements, and risk reduction • Lead commercial negotiations in partnership with Legal and Finance • Own contract lifecycle: redlines, renewals, amendments, and performance obligations • Ensure contract terms reflect business, compliance, and risk requirements • Maintain awareness of renewal timelines and proactively initiate renegotiations • Act as the primary relationship owner for strategic and high-impact vendors • Develop and track vendor scorecards, SLAs, and KPIs • Lead regular business reviews and escalations • Identify vendor consolidation, innovation, or restructuring opportunities • Collaborate with Cyber, Legal, and Compliance teams to assess and manage third-party risk • Ensure adherence to internal sourcing policies and external regulatory requirements

🎯 Requirements

• 5+ years of experience in procurement, sourcing or vendor management, preferably in a SaaS organization • Proven experience leading contract negotiations and supplier governance • Strong understanding of sourcing methodology and cost modeling • Excellent stakeholder engagement, communication, and analytical skills • Familiarity with ERP/procurement systems and contract lifecycle platforms • Broad working knowledge of compute, storage and networking components • Strong results-focused approach, with the ability to achieve and exceed goals while maintaining high standards of quality and efficiency. • Excellent organization and planning abilities, effectively managing multiple projects and priorities to ensure timely and successful completion. • Skilled in negotiation and conflict management, adept at resolving issues and fostering positive relationships with stakeholders. • Proficient in risk and issue management, identifying potential challenges and implementing strategies to mitigate risks and address issues promptly. • Committed to process management and improvement, continuously seeking opportunities to enhance workflows and optimize performance. • Utilizes metrics and analysis to drive decision-making, leveraging data to inform strategies and measure success. • Excellent verbal and written communication skills, advanced excel skills, and strong interpersonal and relationship skills • Able to work flexible hours as required by business priorities

🏖️ Benefits

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program