Lead Technical Success Manager

🔥 9 minutes ago

🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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• No salary listed.

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Black Duck

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

☁️ SaaS

📋 Compliance

Cybersecurity • SaaS • Compliance

Black Duck is a leader in application security testing and software composition analysis. Now part of Synopsys Software Integrity Group, it offers a unified SaaS platform optimized for DevSecOps. Their solutions enable businesses to automate security testing across the entire software development life cycle, manage open source licenses and compliance, and secure the software supply chain. Recognized as a leader by Gartner and Forrester, Black Duck provides a range of services including static, dynamic, and interactive application security testing, as well as open source audits and risk management solutions.

📋 Description

• Own the customer relationship following the sale • Serve as the primary technical Customer Success contact for customers in Saudi Arabia and the wider region as required • Own customer success plans from post-sale onboarding through adoption, value realization and ongoing growth • Build relationships across engineering, development, DevOps, security and executive stakeholder groups • Provide hands-on technical guidance on configuration, tuning, integrations and product usage • Troubleshoot technical challenges and investigate issues directly • Deliver product enablement, workshops and best-practice guidance • Help customers integrate application security into SDLC, CI/CD pipelines and DevSecOps workflows • Partner with technical specialists on deeper engineering expertise or customized solutions • Monitor adoption and customer health, identify risks and develop mitigation plans • Lead customer reviews demonstrating measurable technical and business value • Partner with Sales, Solutions Engineering, Support, Product and Engineering • Identify opportunities to expand customers’ use of Black Duck products and capabilities

🎯 Requirements

• Strong hands-on experience within Application Security, DevSecOps, software security or the broader software development lifecycle • Practical experience with application security technologies such as SAST, DAST and/or SCA • Experience working with development environments, CI/CD pipelines and modern DevOps tooling • Strong troubleshooting skills and curiosity to investigate technical problems • Experience working directly with enterprise customers in a technical, consultative capacity • Ability to communicate technical concepts clearly to technical teams and senior business stakeholders • Strong relationship-management skills • Ability to translate technical activity into measurable customer and business outcomes • Proactive, ownership-driven approach • Strong written and verbal communication skills

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