IT Support Engineer

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Blackpoint Cyber

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51 - 200 employees

💰 $190M Series C on 2023-06

Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. The company was established by former US Department of Defense and Intelligence security experts and leverages its real-world cyber experience and knowledge of malicious tradecraft to help MSPs safeguard their infrastructure and operations.

📋 Description

• Provide escalated technical support for laptops, SaaS applications, availability, and identity-related issues across the environment • Handle IT onboarding and offboarding; device provisioning, access management - while building systems that run smoothly without needing IT to step in every time • Manage hardware inventory, warranties, and refresh cycles using MDM platforms like Microsoft Intune and Jamf • Drive automation and scripting projects from idea to execution, improving efficiency and consistency across our systems and integrations • Manage and continuously improve secure access across identity and access technologies such as Microsoft Entra, Auth0, AWS VPN, and 1Password • Build and maintain clear operational playbooks and documentation for the processes and automations you create • Log work, incidents, and changes in Jira Service Management • Serve as an escalation point for the team on complex issues, and document solutions so future issues can be resolved without escalation • Spot patterns in recurring issues and propose improvements to how the team works

🎯 Requirements

• 6+ years of IT experience, including at least 3 years in systems administration • Experience supporting both macOS and Windows • Hands-on administration experience with Microsoft 365 and Azure Active Directory/Entra ID, plus working knowledge of collaboration platforms like Slack, Google Workspace, and Zoom • Familiarity with IAM concepts such as SSO, MFA, ZTNA, PAM/JIT, and IdP • Experience with MDM platforms, along with scripting knowledge in PowerShell, shell scripting, and/or Python • Exposure to ticketing systems and RPA tools • Understanding of the ITIL framework • A track record of delivering support people appreciate.

🏖️ Benefits

• Health, Vision, Dental, and Life Insurance plans • Robust 401k plan • Discretionary Time Off • Other minor perks