IT Support Engineer

🕒 July 15

🇦🇺 Australia – Remote

💵 A$96.2k - A$110.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blackpoint Cyber

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

💰 $190M Series C on 2023-06

Consulting • Defense • Cybersecurity

Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. Established by former US Department of Defense and Intelligence security experts, Blackpoint leverages its real-world cyber experience to help Managed Service Providers (MSPs) safeguard their infrastructure and operations. The company offers a proprietary cybersecurity ecosystem, including its SNAP-Defense platform for Managed Detection and Response (MDR) services. Blackpoint's dedicated security analysts work 24/7 to combine various security measures, including network visualization and endpoint security, to monitor and respond to threats. Additionally, Blackpoint is launching LogIC, a logging and integrated compliance service designed to assist MSPs with cyber compliance requirements. The company's mission is to deliver comprehensive detection and response services to help MSPs combat the evolving threat landscape.

📋 Description

• Provide escalated technical support for laptops, SaaS applications, availability, and identity-related issues across the environment • Handle IT onboarding and offboarding; device provisioning, access management - while building systems that run smoothly without needing IT to step in every time • Manage hardware inventory, warranties, and refresh cycles using MDM platforms like Microsoft Intune and Jamf • Drive automation and scripting projects from idea to execution, improving efficiency and consistency across our systems and integrations • Manage and continuously improve secure access across identity and access technologies such as Microsoft Entra, Auth0, AWS VPN, and 1Password • Build and maintain clear operational playbooks and documentation for the processes and automations you create • Log work, incidents, and changes in Jira Service Management • Serve as an escalation point for the team on complex issues, and document solutions so future issues can be resolved without escalation • Spot patterns in recurring issues and propose improvements to how the team works

🎯 Requirements

• 6+ years of IT experience, including at least 3 years in systems administration • Experience supporting both macOS and Windows • Hands-on administration experience with Microsoft 365 and Azure Active Directory/Entra ID, plus working knowledge of collaboration platforms like Slack, Google Workspace, and Zoom • Familiarity with IAM concepts such as SSO, MFA, ZTNA, PAM/JIT, and IdP • Experience with MDM platforms, along with scripting knowledge in PowerShell, shell scripting, and/or Python • Exposure to ticketing systems and RPA tools • Understanding of the ITIL framework • A track record of delivering support people appreciate.

🏖️ Benefits

• Health, Vision, Dental, and Life Insurance plans • Robust 401k plan • Discretionary Time Off • Other minor perks