Blaise Transit
Transport • Software • B2B
Blaise Transit is a company that offers innovative on-demand transit software and solutions aimed at enhancing the efficiency of community transportation services. Their platform provides customizable and affordable transit options, including paratransit services and fixed route integrations, helping cities and organizations optimize their transit operations. With a focus on flexibility and personalized support, Blaise Transit empowers transit agencies to meet the varied needs of their communities while reducing operational costs and improving accessibility.
Customer Support Coordinator – Coordonnateur.trice, Support client
November 26
🗣️🇫🇷 French Required
Blaise Transit
Transport • Software • B2B
Blaise Transit is a company that offers innovative on-demand transit software and solutions aimed at enhancing the efficiency of community transportation services. Their platform provides customizable and affordable transit options, including paratransit services and fixed route integrations, helping cities and organizations optimize their transit operations. With a focus on flexibility and personalized support, Blaise Transit empowers transit agencies to meet the varied needs of their communities while reducing operational costs and improving accessibility.
📋 Description
• Troubleshoot platform issues and provide accurate solutions using our tools and internal database. • Train clients, share best practices, and prepare support materials. • Escalate unresolved issues to internal teams. • Support onboarding and ensure clear communication. • Monitor project progress and timelines.
🎯 Requirements
• Based in Canada with legal authorization to work. • Excellent organizational, multitasking, and time-management skills. • Strong tech proficiency; transit software experience is an asset. • High patience and empathy; able to handle difficult conversations professionally. • Strong written and verbal communication in English and French. • Resourceful problem-solver with a track record of initiative. • Familiarity with project management and help desk tools (ClickUp, Notion, Zendesk, etc.). • Passion for sustainable transportation and smart cities.
🏖️ Benefits
• Potential equity/stock options • Comprehensive benefits plan (health, dental, life, disability, etc.) • Home office equipment budget • Unlimited paid sick days • Flexible work schedule • Fun, mission-driven team • 3 weeks paid vacation + 9 paid wellness days • Fast-paced learning environment
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