Director/Senior Director, Client Services Lead

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BlastX Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🤝 B2B

🏢 Enterprise

B2B • Enterprise

BlastX Consulting is a B2B digital experience and MarTech consulting firm that helps mid-market and enterprise companies optimize customer experience by unlocking the value of analytics, customer data management, and marketing technology investments. They offer CX strategy, analytics & insights consulting, MarTech and Adobe Experience Cloud implementations and optimization, audits, and advisory services, and emphasize security and compliance (SOC 2 Type II) when handling client data.

📋 Description

• Lead Client Delivery and own the success of a portfolio of accounts, ensuring every project, program, and touchpoint delivers value, insight, and excellence • Identify and elevate opportunities to expand client partnerships • Develop account strategies that align to client goals and grow BlastX Consulting’s footprint, driving strategic growth • Set the tone for client service excellence • Oversee delivery standards, client communication, and internal coordination to ensure a thoughtful, high-quality experience • Lead cross-functional teams with purpose and accountability • Coach consultants to deliver their best work while growing their consulting skills • Build trusted partnerships by strengthening executive relationships and developing a deep understanding of client organizations—their goals, context, and culture—and guide engagements that truly matter to them • Help clients make smart, often tough decisions • Break down complex challenges, structure thinking, and ensure that recommendations drive action, not just analysis • Foster alignment across BlastX teams and client stakeholders to achieve shared outcomes • Champion AI enablement—evaluate and adopt agentic and AI-assisted workflows that accelerate delivery and free the team for higher-value work, while keeping AI use governed, outcome-driven, and grounded in human judgment • Coach and mentor team members, guiding their progression along the capability career path • Develop best practices, tools, and training that advance capability expertise and power client success • Collaborate across capabilities and CSLs to integrate standardization and best practices into the delivery model.

🎯 Requirements

• 8+ years of experience in a client-facing role in management consulting or digital transformation consulting/agency • Demonstrated ability to lead cross-functional teams and successfully deliver in dynamic, fast-paced environments • Deep expertise in managing expectations, communicating risk, and building long-term, trusted client relationships • Strong commercial instincts expanding accounts and introducing new service opportunities • A disciplined, impact-oriented approach to analyzing challenges, solving problems and developing actionable solutions • Strong financial and business acumen to effectively lead, adapt and make decisions with agility and confidence • Clear, confident written and verbal communication skills, aligned with the BlastX voice and tailored to executive and technical audiences • Experience creating and participating in thought leadership efforts (blog posts, industry events, speaking) • Self-motivated, high-energy professional who thrives in both independent and collaborative settings • Bachelor's degree preferred, or any equivalent combination of education and experience.

🏖️ Benefits

• Flexible PTO policy • 60% employer paid medical insurance coverage options • 100% employer paid dental and vision insurance • 401k 4% company matching • Profit sharing • Education assistance • Paid parental leave • Performance-based salary increases • Year-end incentive bonuses