Blink
SaaS • Enterprise • Artificial Intelligence
Blink is the Experience OS for events that unites ticketing, access control, transport, content, and live operations into a single, customizable platform. It provides a branded event app, integrated travel and accommodations, AI-powered networking and matchmaking, real-time analytics, staff coordination, and CRM-connected segmentation to help governments, enterprises, sports organizations, and luxury hosts orchestrate personalized, secure, and revenue-driving events at scale.
Senior Customer Success Manager
Job not on LinkedIn
October 29
Blink
SaaS • Enterprise • Artificial Intelligence
Blink is the Experience OS for events that unites ticketing, access control, transport, content, and live operations into a single, customizable platform. It provides a branded event app, integrated travel and accommodations, AI-powered networking and matchmaking, real-time analytics, staff coordination, and CRM-connected segmentation to help governments, enterprises, sports organizations, and luxury hosts orchestrate personalized, secure, and revenue-driving events at scale.
📋 Description
• Own the post-sale client experience across onboarding, adoption, and relationship management • Lead onboarding for new customers, including platform configuration and user setup • Serve as the primary day-to-day contact for assigned clients after handoff from Sales • Coordinate cross-functional teams for client-specific projects tied to onboarding and event delivery • Monitor account health, usage patterns, and engagement metrics to address risks early
🎯 Requirements
• 7+ years of experience in Customer Success, Account Management, or Implementation in a SaaS or tech-enabled services environment • Experience managing the full post-sale lifecycle, from onboarding through renewal • Comfortable balancing strategic relationship management and tactical project coordination • Strong project management skills, including milestone tracking, client-facing communication, and documentation • Bachelor's degree in Business, Communications, Information Systems, or related field. • Ability to travel occasionally for client meetings and events
🏖️ Benefits
• Health insurance • Professional development opportunities
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