Blink
51 - 200 employees
Founded 2020
âïž SaaS
đą Enterprise
đ€ Artificial Intelligence
SaaS âą Enterprise âą Artificial Intelligence
Blink is the Experience OS for events that unites ticketing, access control, transport, content, and live operations into a single, customizable platform. It provides a branded event app, integrated travel and accommodations, AI-powered networking and matchmaking, real-time analytics, staff coordination, and CRM-connected segmentation to help governments, enterprises, sports organizations, and luxury hosts orchestrate personalized, secure, and revenue-driving events at scale.
Senior Customer Success Manager
Job not on LinkedIn
đ October 29, 2025
đŹđ§ United Kingdom â Remote
â° Full Time
đ Senior
đ Customer Success
đŹđ§ UK Skilled Worker Visa Sponsor
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Blink
51 - 200 employees
Founded 2020
âïž SaaS
đą Enterprise
đ€ Artificial Intelligence
SaaS âą Enterprise âą Artificial Intelligence
Blink is the Experience OS for events that unites ticketing, access control, transport, content, and live operations into a single, customizable platform. It provides a branded event app, integrated travel and accommodations, AI-powered networking and matchmaking, real-time analytics, staff coordination, and CRM-connected segmentation to help governments, enterprises, sports organizations, and luxury hosts orchestrate personalized, secure, and revenue-driving events at scale.
đ Description
âą Own the post-sale client experience across onboarding, adoption, and relationship management âą Lead onboarding for new customers, including platform configuration and user setup âą Serve as the primary day-to-day contact for assigned clients after handoff from Sales âą Coordinate cross-functional teams for client-specific projects tied to onboarding and event delivery âą Monitor account health, usage patterns, and engagement metrics to address risks early
đŻ Requirements
âą 7+ years of experience in Customer Success, Account Management, or Implementation in a SaaS or tech-enabled services environment âą Experience managing the full post-sale lifecycle, from onboarding through renewal âą Comfortable balancing strategic relationship management and tactical project coordination âą Strong project management skills, including milestone tracking, client-facing communication, and documentation âą Bachelor's degree in Business, Communications, Information Systems, or related field. âą Ability to travel occasionally for client meetings and events
đïž Benefits
âą Health insurance âą Professional development opportunities
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