Customer Service Representative

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Blockskye

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Fintech • Transport • Travel

Blockskye is a cutting-edge corporate travel technology platform that revolutionizes how businesses book, pay, and track their travel expenses. By eliminating unnecessary intermediaries and leveraging blockchain technology, Blockskye provides transparency and efficiency, resulting in significant cost savings for organizations. The platform is designed to simplify complex travel management processes, ensuring that companies can prioritize their suppliers and streamline their payment systems.

51 - 200 employees

Founded 2017

💳 Fintech

🚗 Transport

💰 Series A on 2019-04

📋 Description

• Engage with customers via phone, email, and chat to address inquiries and issues, ensuring SLAs are met. • Research and resolve escalated concerns in a timely manner, collaborating across internal teams and suppliers as needed. • Track all customer service interactions to ensure complete and accurate reporting and the ability to leverage data to drive performance and continuous improvement. • Provide monthly trend analyses for internal coaching and training opportunities. • Provide quarterly trend analyses to support client communications and supplier opportunities. • Build meaningful relationships with our customers and supplier partners.

🎯 Requirements

• 3+ years of experience working with customers in the travel industry • Exceptional oral and written communication skills • Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations • Strong problem solving, decision making and time management skills • Ability to work independently while prioritizing multiple tasks in a dynamic environment • Solid analytical skills with attention to detail and accuracy • Team player with a proactive approach to collaboration and knowledge sharing

🏖️ Benefits

• Equal opportunity employer