Travel Counselor

September 30

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Blockskye

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Fintech • Transport • Travel

Blockskye is a cutting-edge corporate travel technology platform that revolutionizes how businesses book, pay, and track their travel expenses. By eliminating unnecessary intermediaries and leveraging blockchain technology, Blockskye provides transparency and efficiency, resulting in significant cost savings for organizations. The platform is designed to simplify complex travel management processes, ensuring that companies can prioritize their suppliers and streamline their payment systems.

51 - 200 employees

Founded 2017

💳 Fintech

🚗 Transport

💰 Series A on 2019-04

📋 Description

• Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed. • Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor. • Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel-related information as appropriate. • Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements. • Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them. • Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow. • Work well under pressure, adapting quickly to change and adversity. • Go above and beyond to ensure a memorable experience with every interaction.

🎯 Requirements

• 3+ years corporate travel and customer service experience • Professional and service-oriented • Exceptional oral and written communication; interpersonal and organizational skills • In-depth travel industry knowledge, including domestic/international reservations and faring • Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service and accuracy • Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations • Strong problem solving, decision making and time management skills • Solid analytical skills with attention to detail and accuracy • Team player with a proactive approach to collaboration and knowledge sharing • Possess demonstrated problem solving, decision making and time management skills • Ability to meet and exceed required performance standards • Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity • Ability to work effectively with personal computer and various software/apps with the ability to learn new systems quickly • Highly motivated and passionate about service and travel

🏖️ Benefits

• Fully remote work • Fun and flexible work environment