Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Blockstream

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

₿ Crypto

🔧 Hardware

🏢 Enterprise

Crypto • Hardware • Enterprise

Blockstream is a global leader in Bitcoin and blockchain technology, building infrastructure and products that support self-custody, enterprise custody, and asset issuance on Bitcoin. Its offerings include the Blockstream App (Bitcoin and Liquid wallets), Blockstream Jade (open-source hardware wallet), Liquid Network (a Bitcoin layer-2 for digital asset issuance), Core Lightning and Greenlight for Lightning payments, AMP APIs, blockchain explorers, and enterprise custody and tokenization solutions. Blockstream focuses on developer tools, open-source protocols, and enterprise-grade solutions to enable secure Bitcoin transactions and financial infrastructure.

📋 Description

• Prepare presentations, support Business Development team, pre-configure demo stand to reflect customer use cases and run the demos • Coordinate the post-contract activation process, including the preparation and facilitation of technical key ceremonies • Guide clients through infrastructure requirements and prerequisites, ensuring all stakeholders are prepared for activation milestones • Manage client invitations, application setup, and initial workspace configuration • Deliver structured onboarding sessions to ensure clients understand the product’s capabilities, safe-vs-restricted actions, and how to reach their business objectives • Translate client-specific business cases (e.g., complex approval flows, role management, or transaction policies) into the product’s policy engine • Facilitate live configuration sessions, providing 'hand-holding' support while the client performs setup in their production environment • Act as the primary point of contact for long-term success, conducting regular check-ins to monitor usage, collect feedback, and identify potential risks or expansion opportunities • Collaborate with Product and Engineering teams to translate client feedback into actionable UX/UI improvements

🎯 Requirements

• Proven track record in the financial services sector • 5+ years in Customer Success, Technical Account Management, Implementation Management, or Solution Consulting for enterprise-grade, technically complex software • Familiarity with complex security concepts (e.g., Key Ceremonies, PEDs, HSM/HSC, policy engines) • Exceptional ability to lead live screen-sharing sessions and cross-functional calls involving diverse stakeholders • Experience in business process analysis, and translating the results into policies, instructions and guidelines • Demonstrated ability to manage multi-week onboarding projects and milestone tracking • Ability to digest complex technical documentation and distill it into simple, actionable guidance for non-technical stakeholders

🏖️ Benefits

• Stay Safe from Job Scams • All official Blockstream communication will come from an @blockstream.com email address • We will never ask you to share sensitive information or purchase equipment during the hiring process • Contact us at [email protected] for doubts