Customer Support Specialist

Job not on LinkedIn

October 30

Apply Now

Receive Emails with Similar Jobs

Bloomlife Inc

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Artificial Intelligence • Wellness

Bloomlife Inc. is a healthcare technology company focused on improving maternal and fetal health through innovative connected care solutions. They provide FDA-cleared remote patient monitoring systems to evaluate maternal and fetal health from home, using connected devices and digital health screening tools. Bloomlife aims to address the maternal health crisis by enabling healthcare providers to easily screen for maternal and fetal risks, thereby optimizing care for high-risk patients. Their comprehensive platform replaces traditional in-person appointments and manual processes, allowing for better clinical oversight and improved health outcomes. By integrating remote patient monitoring and data analytics into existing healthcare workflows, Bloomlife enhances the capacity of healthcare providers, reduces clinical staff burnout, and improves quality of care while potentially increasing revenue through new billable services. Their solutions empower mothers and connect care teams for real-time oversight without unnecessary hospital visits. The company operates out of San Francisco, CA, and Liege, Belgium.

11 - 50 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

💰 Series A on 2020-06

📋 Description

• You manage day-to-day user interactions over multiple channels (phone, text messages, chat, emails, social) using digital communication tools to ensure a positive company image is maintained. • Respond directly to questions and requests for technical assistance from patients by identifying and resolving problems or as needed escalating issues to the product and technical teams. • Take ownership of the patient journey, from order to offboarding, and do whatever is necessary to ensure every patient has a positive experience. • Monitor patient adherence and proactively follow-up with patients who show signs of poor adherence or other issues. • Respond directly to requests from healthcare providers, and follow-up with their patients as needed. • Establish a trusted relationship with healthcare providers and do everything to ensure they have a positive experience with Bloomlife. • Drive improvements in services and products by reporting back what you see in the field to the sales and marketing team and to the whole company. • Identify and nurture customer advocates and collect user stories that capture our value proposition. • Help collect and make sense of customer satisfaction data and customer surveys to monitor user happiness, making adjustments for individual customers, and driving customer retention. • Handle and report user complaints following the company’s standard operating procedures (SOP)

🎯 Requirements

• You absolutely love helping people. You live for this. • You recognize that pregnancy is a sensitive time in a parent’s life, that we are privileged to be welcomed into their journey to parenthood, and can empathize with their needs and concerns. • You understand that healthcare providers have busy and stressful work schedules, and that we have the opportunity to support them in their day-to-day work and help make their work more efficient. • You go above and beyond to create valuable and memorable experiences for users. • You are organized, can prioritize and handle a large volume of tasks including incoming requests from multiple channels. • You have exceptional communication skills. • You have strong attention to detail. • You possess strong problem solving skills and demonstrate sound judgement. • You are a team player and collaborate well. • Experience in customer facing roles in healthcare handling PHI. • Familiarity with CRM systems and practices, specifically Intercom and an ability to learn new software quickly.. • You are comfortable with using spreadsheets and databases. • You have experience interpreting and summarizing feedback and data to drive improvements. • Ability to speak a second language is a plus

🏖️ Benefits

• Bloomlife is an award-winning start-up recognized for our vision to rethink prenatal care and impact the lives of families globally including winning Richard Branson’s Extreme Tech Challenge, J&J Quickfire Challenge Winner, MedTech Innovator Award, Ideas from Europe Finalist, CLIO Award Finalist, and speaking at the White House Precision Public Health Summit. • Bloomlife also recently achieved FDA clearance for its prenatal wearable for monitoring maternal and fetal heart heart rate, setting new grounds to move prenatal check-ups from expensive hospital environments to the patient’s home. • You will join a dynamic and international team who’s passionate about using technologies for a better living. • You are an early member of a growing start-up with recent successes and get to experience first hand the excitement of start-up life. • Your work will be highly visible to company founders, directly shape our products and impact people’s lives, and open opportunities for personal and career development. • We offer a flexible work environment and remote work culture. • This is a remote position for someone based in the USA. • The job will start with a 20 hours / week commitment, with the possibility to grow into a full time position within a year.