Business Consultant

July 3

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Bloomreach

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eCommerce • SaaS • Artificial Intelligence

Bloomreach is a leader in ecommerce personalization solutions, providing platforms that integrate real-time customer and product data via AI. The company offers marketing automation, product discovery, and a unified data platform specifically designed for commerce applications. This enables businesses to personalize marketing efforts across multiple channels such as email, SMS, and web, optimize ecommerce search and merchandising, and manage customer and product data for advanced analytics and omnichannel personalization. Bloomreach’s solutions cater to various industries including retail, travel, hospitality, and more, to enhance profitability and customer retention.

501 - 1000 employees

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

💰 $30M Debt Financing on 2022-10

📋 Description

•As a business consultant you will be responsible for delivering value to Bloomreach’s clients through the deployment and use of the Engagement Platform •You will be supporting clients in the implementation phase with business requirements gathering, preparation of the data structure, data migration process and automated programmes deployment •You will be a key advisor for clients regarding e -commerce, analytics, data management, digital marketing, marketing automation and emailing + mobile technologies •You will responsible for building strong relationships with clients by bringing continuous improvement to their business, maximising utilization of the platform and improving their KPIs/ROI •In collaboration with Customer Success Manager you will be responsible for developing business strategy and a roadmap with clients as well as aligning with them on relevant business goals and critical metrics •On top of the overall knowledge, you will become an expert in chosen part of the platform in order to lead and advise clients and internal stakeholders in a given topic of expertise •You will play a pivotal role in clients’ onboarding, platform adoption and product features utilization •You will be collaborating with various internal teams to build services focused around the product and contribute for internal process improvement

🎯 Requirements

•Ideally 2-3 years of experience in a consulting role within a SaaS environment •Working knowledge of at least one of the Bloomreach Engagement platform features •Experience in the following sectors/fields: online analytics, performance marketing, marketing automation, data science, A/B testing, personalisation, campaign optimisation, customer lifetime value, e-mailing automation, reactivation, attribution modelling, prediction, product recommendations, e-commerce •Knowledge of ecommerce business and business trends, and the ability to understand clients’ business models and adapt consulting approach accordingly •Excellent consulting skills: clear written and verbal communication, presentation skills, confidence in dealing with business users and stakeholders at all levels of seniority, exceptional organizational skills, proactive problem solving skills •Ability to handle difficult situations in a proactive, goal-oriented, and highly professional way •Proactively maintain the highest level of expertise by deepening your knowledge of the Bloomreach Engagement platform and solutions through internally and externally available learning opportunities, as well as self-study •Native or professional fluency in English.

🏖️ Benefits

•We believe in flexible working hours to accommodate your working style. •We work virtual-first with several Bloomreach Hubs available across three continents. •We organize company events to experience the global spirit of the company and get excited about what’s ahead. •We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. •The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 •We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. •Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* •We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. •Extended parental leave up to 26 calendar weeks for Primary Caregivers.* •Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* •Everyone gets to participate in the company's success through the company performance bonus.* •We reward & celebrate work anniversaries -- Bloomversaries!*