Fulfillment Specialist

Job not on LinkedIn

🔥 53 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

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BlueCat

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏢 Enterprise

📡 Telecommunications

🔐 Security

💰 Secondary Market on 2022-06

Enterprise • Telecommunications • Security

BlueCat is a company that specializes in network modernization and management solutions, focusing on DNS, DHCP, and IP Address Management (DDI). It provides unified and discrete SaaS solutions to optimize and secure enterprise networks, helping with network automation, multicloud management, and threat protection. BlueCat's products are tailored for large enterprises and include features for network observability, health, and automation. The company also emphasizes security, compliance, and performance across its network infrastructure services, and it continuously adapts its offerings to support changing network requirements, such as cloud adoption and remote work trends.

📋 Description

• Support post-order fulfillment of hardware and software, including shipment scheduling, carrier coordination, tracking, and delivery confirmation • Process and deliver software license orders, including generating and sending license keys or entitlements and confirming customer receipt • Execute hardware shipments and license deliveries accurately and on time according to service level expectations • Identify and troubleshoot routine fulfillment issues, including shipment discrepancies, delays, inventory holds, and license delivery or entitlement errors; escalate complex issues • Track and report fulfillment metrics such as on-time shipment, backlog, and exceptions, and flag trends or concerns • Coordinate with Order Management, Finance, Warehouse, and Operations to align shipment activity with billing, inventory records, and customer commitments • Enter and maintain accurate shipment, license, and fulfillment data in company systems • Assist with audit and compliance requests by gathering inventory movement, shipping, and license delivery documentation • Follow established procedures and suggest process improvements • Participate in training and learn from senior team members to build fulfillment and systems expertise

🎯 Requirements

• 0 to 2 years of experience in fulfillment, logistics, supply chain, customer service, or operations; internships and relevant coursework considered • Familiarity with ERP or order management systems preferred; willingness to learn is essential • Exposure to software licensing or entitlement management is a plus • Strong attention to detail and accuracy in data entry and documentation • Good organizational and problem-solving skills • Ability to manage multiple tasks and priorities in a fast-paced environment • Clear and professional written and verbal communication skills • Proficiency with Excel or similar tools preferred • Associate's or bachelor's degree required

🏖️ Benefits

• A Professional Development Budget • Dedicated Wellness Days and Wellness Week • A Lifestyle Spending Account • An Employee Recognition Program • Comprehensive benefits encompassing health, financial well-being, and overall wellness • Exceptional work environment • Enriching employee programs • Remarkable company culture

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