Global Partner Programs and Operations Specialist

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November 14

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BlueCat

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Enterprise • Telecommunications • Security

BlueCat is a company that specializes in network modernization and management solutions, focusing on DNS, DHCP, and IP Address Management (DDI). It provides unified and discrete SaaS solutions to optimize and secure enterprise networks, helping with network automation, multicloud management, and threat protection. BlueCat's products are tailored for large enterprises and include features for network observability, health, and automation. The company also emphasizes security, compliance, and performance across its network infrastructure services, and it continuously adapts its offerings to support changing network requirements, such as cloud adoption and remote work trends.

201 - 500 employees

Founded 2001

🏢 Enterprise

📡 Telecommunications

🔐 Security

💰 Secondary Market on 2022-06

📋 Description

• Own the partner portal experience, drive operational excellence across programs, and be the go-to person connecting the dots between Marketing, Finance, RevOps, and the field. • Own the implementation, optimization, and ongoing maintenance of BlueCat’s global partner portal in close collaboration with the Marketing organization. • Ensure the portal delivers an intuitive, value-driven experience for partners through accurate, current content and effective navigation. • Serve as the global owner for MDF processes, from partner requests to approvals and post-activity reconciliation. • Act as the liaison between the field, Finance, and Marketing to ensure compliance, accuracy, and timely fund utilization. • Track and report on MDF usage and ROI, identifying opportunities to improve partner investment impact. • Work closely with Revenue Operations and the Salesforce (SFDC) team to ensure partner-related data integrity, reporting accuracy, and process efficiency. • Lead continuous improvement initiatives focused on scaling partner operations and enhancing internal workflows. • Document key processes and best practices to support consistency across the partner ecosystem. • Serve as the first line of support for global partners with questions about programs, processes, or systems. • Collaborate with internal teams to resolve partner issues promptly and effectively. • Contribute to internal and external partner communications, training materials, and process documentation.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Operations, or a related field. • 3+ years of experience in partner programs, channel operations, or revenue operations — ideally within a SaaS or technology environment. • Strong working knowledge of Salesforce (SFDC) and partner management systems or PRM tools. • Excellent communication and relationship-building skills across cross-functional teams and global stakeholders. • Process-oriented with an eye for detail and a passion for continuous improvement. • Ability to thrive in a fast-moving, dynamic environment while managing multiple priorities. • Nice to Have • Experience with PRM or portal platforms (e.g., Salesforce PRM, Impartner, Allbound). • Familiarity with partner incentives, deal registration, and enablement programs. • A genuine interest in simplifying complexity and helping partners succeed.

🏖️ Benefits

• A Professional Development Budget • Dedicated Wellness Days and Wellness Week • A Lifestyle Spending Account • An Employee Recognition Program