Senior Customer AI Engineer

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🕒 April 2

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Bluefish AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Bluefish AI is a technology company that specializes in developing advanced artificial intelligence solutions to enhance decision-making processes and improve efficiency across various sectors. The company utilizes innovative algorithms and machine learning techniques to provide data-driven insights and automated solutions for businesses.

📋 Description

• Support the technical relationship for assigned customer accounts, serving as the primary point of contact for integrations, configurations, and advanced technical questions. • Support RFP and RFI responses, expanding technical sections and helping streamline internal processes for scale and consistency. • Guide and support customer integrations, including APIs, data feeds, product catalogs, and other platform dependencies. • Design and support custom technical solutions, such as dashboards, data exports, and bespoke workflows tailored to customer needs. • Partner with customers on complex optimization measurement, automation, and performance validation to ensure measurable business impact. • Collaborate closely with product, engineering, sales, and customer success to surface customer feedback and inform roadmap priorities. • Help identify opportunities for account expansion and deeper platform adoption through technical use cases and optimization strategies.

🎯 Requirements

• Minimum of 5+ years of experience in a Technical Account Manager, Solutions Engineer, Customer Engineer, or similar client-facing technical role, ideally in SaaS, AI, or marketing technology. • Strong hands-on experience with APIs, data feeds, and system integrations. • Solid AI and AI/ML proficiency, with the ability to clearly explain complex technical concepts to non-technical stakeholders. • Working knowledge of databases, data management, and analytics concepts. • Proven ability to drive value and adoption in Fortune 500 or global enterprise accounts. • Comfortable operating in ambiguous environments and building or improving processes as the company scales. • Exceptional communication skills-written, verbal, and visual-with the ability to engage stakeholders at all levels. • A consultative, customer-first mindset with a track record of delivering outcomes. • Comfort working in fast-paced, startup environments with cross-functional collaboration.

🏖️ Benefits

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI • Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry • Join an experienced high-performing team where you will have immediate ownership and impact • Experience a true meritocracy with significant career growth upside as the business scales