Field Service Engineer/Technician, Bilingual in Mandarin

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🔥 9 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Bodor Laser

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Bodor Laser is a Chinese industrial laser equipment manufacturer that designs and sells high-power laser cutting and welding systems, including metal sheet and tube laser cutters, handheld laser welding units, automated devices, and control software. Their product lineup includes flagship fiber laser cutters (sheet, tube, and profile), high-power (10kW+) laser technologies, and complementary automation and software for production workflows. Bodor primarily serves industrial and manufacturing clients worldwide.

📋 Description

• Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat, and on-site visit. • Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems and take appropriate action to resolve customer issues. • Track technical issues and incoming requests from customers. • Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers. • Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts. • Understand layout drawings and blueprints in the installation of equipment. • Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors, and manufacturers. • Identify safety issues on the machines. • Provide customer trainings. • Write and compose service reports and expense reports. • Perform failure mode analyses and make upgrade recommendations. • Assist with the final integration and commissioning of complex automation projects as needed. • Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed. • Regular travel within assigned territories. Other duties as assigned.

🎯 Requirements

• Bachelor’s Degree in mechatronics, automation engineering, or electrical engineering from an accredited university or equivalent with 2+ years’ experience on automated CNC machines. • Recent experience of installing, repairing, and diagnosing problems of automated CNC machines. • 3+ years’ related experience on automated CNC machines or fiber laser machines. • Familiar with engineering software, such as SolidWorks, AutoCAD, etc. • Able to read and interpret electrical and mechanical drawings and test equipment. • Excellent verbal and written communication skills. • Demonstrated technical writing skills. • Proficiency in Microsoft Word, Excel, and remote communications. • Proficient at working independently and as part of a team in a fast-paced environment. • Bilingual in Mandarin, with reading and speaking ability, is a plus. • Residing in the MN Area is preferred. • Self-driven and responsible. • Ability to work under pressure. • Ability to travel as required (local and domestic). • Ability to lift 50 lbs.

🏖️ Benefits

• Competitive compensation package • Company-paid medical insurance • Dental and vision insurance at low cost • Company paid basic life, short- & long-term disability insurance • 401(k) with employer match • 20 days of paid time off, and 11 paid holidays per year • FSA / HSA account • Birthday gifts • Holiday bonus • Employee assistance program