Bold
Fintech • Finance • B2B
Bold is a company that provides digital financial solutions to businesses through its comprehensive payment system. It offers a variety of dataphones (card terminals) for in-person payments, as well as online payment solutions via payment links, buttons, and more. Bold also provides a financial account for businesses to manage their funds, with features such as instant payment reception, pre-approved loans, and business management tools. These services aim to help businesses easily accept payments and grow their operations. Additionally, Bold offers educational resources through its academy and provides robust customer support through various channels. The company is committed to enhancing business operations by simplifying the payment process and offering financial products to support growth.
Manager, Loyalty & Retention
Job not on LinkedIn
November 18
🗣️🇪🇸 Spanish Required
Bold
Fintech • Finance • B2B
Bold is a company that provides digital financial solutions to businesses through its comprehensive payment system. It offers a variety of dataphones (card terminals) for in-person payments, as well as online payment solutions via payment links, buttons, and more. Bold also provides a financial account for businesses to manage their funds, with features such as instant payment reception, pre-approved loans, and business management tools. These services aim to help businesses easily accept payments and grow their operations. Additionally, Bold offers educational resources through its academy and provides robust customer support through various channels. The company is committed to enhancing business operations by simplifying the payment process and offering financial products to support growth.
📋 Description
• Serás responsable de diseñar, liderar y ejecutar la estrategia integral para la retención, reactivación y crecimiento del valor transaccional (TPV) de nuestra base de comercios no gerenciados. • Tu objetivo principal será asegurar la sostenibilidad y la expansión del negocio en este segmento clave. • Diseñar, implementar y gestionar estrategias de Lifecycle Management y Relationship Management enfocadas en la retención y la "resurrección" (reactivación) de comercios inactivos o de bajo TPV dentro del segmento no asignado a la gestión de Farming. • Analizar indicadores clave de rendimiento (KPIs), como la tasa de retención, la tasa de reactivación y el crecimiento del TPV, y ser directamente responsable de su cumplimiento. • Liderar la creación y el lanzamiento de estrategias de Marketing de Penetración que integren de manera efectiva el ecosistema completo de productos de Bold (financieros, pagos, etc.) en la base de comercios, incrementando la adopción y el share of wallet. • Monitorear continuamente el TPV de los comercios para identificar y mitigar proactivamente los riesgos de churn y early Churn. • Implementar acciones tácticas de cross-sell y up-sell para proteger y hacer crecer el valor transaccional de la cartera no gerenciada.
🎯 Requirements
• Profesional en Administración de empresas, ingeniería industrial, mercadeo o afines. • 2+ años de experiencia en cargos relacionados a estrategias para fidelización, retención, crecimiento y reactivación de productos. • Preferiblemente experiencia en Startup • Manejo de Excel Avanzado. • Cursos de Marketing digital, gestión de bases de datos, o afines.
🏖️ Benefits
• Contrato a término indefinido • Trabajo remoto tiempo completo • Póliza de salud • Acciones de la compañía de etapa temprana con alto potencial de retorno • Salario competitivo • Apoyo económico para educación • Tecnologías y procesos de clase mundial • Días libres adicionales a las vacaciones • Bono para salud visual • Bienestar emocional
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